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- ...solutions to work related problems. Collaborate with team members to design, develop, and implement software solutions. Conduct functional test planning and execution. Create and maintain technical documentation. Troubleshoot and resolve application issues....
- ...Job Title: Functional Tester Job Type: Onsite Location: Cebu City, Philippines Position Type: 6 months contract Job Description: Application Developer Project Role description ~ Design, build and configure applications to meet business process and...
- ...layers of management Develops and executes strategies for a function that span a large business unit or multiple markets/sites Directs... ...or certified ~8+ years of experience in handling a voice/call-center setup environment as a Lead or Sr. Lead with minimum of 50+...
- ...product knowledge. The Level 1 Service Desk support is responsible for learning and Level 1... ..., providing education to customers on functions and features, and properly escalating... ...to the onshore service desk resources for calls that cannot be resolved on first contact...
- ...Overview: The Call Auditor is responsible for reviewing recorded calls to ensure adherence to pre-approved scripts and to audit specific portions of each call for compliance with contractual requirements. This is a quality assurance role focused strictly on call...
- ...Responsibilities: Provides technical support to the enterprise, third-party vendors,... ...email, chat, self-service, inbound/outbound calls Empathize with end-user needs and... ...timely manner Understand technology functionalities, standard operating procedures, common issues...
- ...About the job: Customer Service Representative - Cebu TASQ is looking for aspiring call center agents who are conversant in English. What awaits you? Competitive Salary HMO Performance Incentives Qualifications: January 9, 2026 batch *SHS Graduate...
- ...knowledge. The Level 1 Service Desk support is responsible for learning and Level 1... ..., providing education to customers on functions and features, and properly escalating potential... ...the onshore service desk resources for calls that cannot be resolved on first contact...
Accenture
Cebu City12 days ago - ...management, analysis and visualization knowledge helping and supporting operations and clients in understanding the deliverable and final... ...in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services...
- ...development teams, contributing to the design, coding, and testing of cloud-based solutions. -Support REST API development and PL/SQL scripting. -Collaborate with cross-functional teams to embed LLM and AI-driven capabilities into business processes, improving automation,...
Accenture
Cebu City11 days ago - • 1-day Onsite/Virtual Hiring Process • Financial Non-voice account • Onsite work setup • Up to 24k salary package Job Qualifications • At least SHS Graduate • With or without BPO Experience • Good Communication Skills
- ...critical business systems. Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve... ...best practices for application support. - Collaborate with cross-functional teams to ensure seamless integration of applications. -...
Accenture
Cebu City17 days ago - ...Job Description What You'll Do Application Development Program, design and maintain software applications Support analysis, implementation of technology solutions based on client requirements Identify and solve system issues IT Operations Associate...
Accenture
Cebu City16 days ago - ...regulation process ensuring 100% compliance to the company policies & procedures and the Philippine Labor Code Be the first line support for HRBP administrative requirements Help answer questions research and resolve HR issues and ensure appropriate documentation...
- ...Perform level 1 support for End Users, as applicable depending on the type of contact, serving as the initial point of contact for incidents... ..., as appropriate, to the onshore service desk resources for calls that cannot be resolved on first contact by the L1 Epic Service...
Accenture
Cebu City27 days ago - ...Nature Of the Account: Retail Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift... ...workshops, and role-playing exercises, for both new and existing call center agents. Performance Evaluation & Coaching: Assessing...
- ...accurate and complete. Resolve customer issues and complaints with empathy and efficiency, escalating complex issues to higher-level support as needed. Maintain up-to-date knowledge of travel industry trends, regulations, and company policies to effectively assist...
- ...solutions to meet their needs. Develop and execute strategic sales plans to meet or exceed sales targets. Provide guidance and support to junior sales agents to enhance team performance. Track and report on sales performance metrics, provide insights for improvement...
- ...About the job WFM (Cebu) | Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays : US Business hours Educational Requirement : College Graduate Work Experience...
- • 1-day Hiring Process • Voice Account • Onsite work setup • Up to 25k salary package Job Qualifications • At least SHS Graduate • With or without BPO Experience • Good Communication Skills • Must have complete requirements (SSS, PhilHealth, Pag-Ibig, TIN...
- What You'll Do: -Address healthcare inquiries with expertise and care. -Clearly explain billing, coverage, and claims information. -Solve customer issues effectively and escalate when needed. -Document customer interactions accurately in the system. -Ensure service...
- Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client... ...to meet customer business needs and expectations? He/she is functionally and technically skilled in providing first level of support...
Accenture
Cebu City27 days ago - Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite... ...resolutions for future reference. - Collaborate with cross-functional teams to implement improvements and upgrades to existing systems...
Accenture
Cebu City27 days ago - ...Summary: The Campaign Support Associate supports the day shift accounts daily operations. Success in this role means you will... ...VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service...
- ...ASAP Nature Of The Account : Travel Sales Type of Support : Voice Work Arrangement : 100% Onsite Shift Schedule... ...experience in coaching or leading a sales team (preferably in call center environment Experience in handling KPIs related to...
- ...expert in delivering exceptional solutions that solve our customers biggest challenges. What will you be doing The Technical Support Analyst role puts you inahigh-exposure support positionassistingour enterprise customersandresolvingtechnical issues with our softwaresolutions...
- ...NOTE: At least 1 year of extensive Email and/or Chat Support experience is required . If you have the required experience please make... ...operations in the Philippines for customer support. Heed their call: Join us if you are enthusiastic about spreading the Truth...
- ...in Cebu (IT Park) and are looking for dedicated Technical Support Specialists (m/f/d) to join our team and help us safeguard businesses... ...and online chat in the areas of system configurations product functionality and bugs/ enhancements. You build personal customer...
- ...As a Cold Calling Sales Representative, you’ll play a vital role in driving our growth by engaging potential customers, sparking interest... ...g., checking internet connectivity, audio settings, or browser functions) Strong internet connection Designated professional...
- ...The Support & Deployment Engineer will undergo intensive on-the-job training and mentoring to prepare him for the following responsibilities... ...as needed (Night weekend and holidays) Willing to be on-call for support cases (Night weekend and holidays) Others:...
