Front Desk Officer
Full-time
Comvest Investment Inc.
FRONT OFFICE OPERATIONS:
- Daily Operations and Staff Management:
- Conduct daily pre-shift meetings to communicate objectives, updates, and operational changes to the Front Office team.
- Train Front Office staff—including Front Desk Officers, Guest Service Associates, and Concierges—on policies, procedures, and best practices to ensure compliance and high performance.
- Ensure confidentiality and integrity in handling sensitive guest information.
- Update the G-drive and Cloudbeds system daily with relevant information and reports.
- Inspect the Front Office area to maintain cleanliness and operational standards.
- Oversee staff assistance with guest luggage, lobby door coverage, and maintenance of a sanitized and welcoming Front Desk area.
- Ensure the Front Office team compiles and addresses Guest Reviews.
- Complete and submit the Do Not Reserve or Out of Order Form to the Operations Manager for approval.
- Guest Services and Experience:
- Greet and approach guests upon arrival to provide a welcoming and positive experience.
- Oversee guest check-ins and check-outs, ensuring efficiency, accuracy, and courteous service.
- Address guest requests and complaints promptly, managing communication and resolving issues within 24 hours.
- Build professional relationships with guests, addressing any reservation issues promptly.
- Promote hotel amenities, facilities, and resort activities to enhance the guest experience.
- Monitor inquiries and manage reservations, ensuring accurate processing and confirmation.
- Cash Handling and Reports:
- Oversee cashier functions, including handling cash and credit card payments, issuing room keys, and managing incidental deposits.
- Manage and record the cash float, ensuring proper accounting, security, and verification of credit card validity and authorization during check-in.
- Monitor refunds, audit cash float accuracy and daily reports of Front Desk Officers and Guest Service Associates, and review reports to ensure adherence to financial policies before submission to Accounting.
- Ensure timely submission of daily reports (Flash Report, Housekeeping Report, Financial Report, Room to Sell Report) by 10 AM and upload them to the G-drive.
Vacancy posted a month ago
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