Retail Sales Operations Manager

Responsibilities: Store Operations & Management

• Lead day-to-day store operations, ensuring smooth opening/closing routines, adequate staffing, stock control, and service excellence.
• Partner with the Sales Manager and cross-functional teams to align operational standards across all locations.
• Track store performance metrics and drive process improvements.

Customer Service Excellence

• Uphold exceptional customer service standards to deliver an engaging in-store experience.
• Resolve customer inquiries, complaints, and product recommendations efficiently.
• Drive upselling and sales initiatives to maximize daily revenue.

Team Leadership & People Management

• Support hiring, onboarding, training, and ongoing supervision for retail associates, cashiers, and merchandisers.
• Manage employee performance, assign daily responsibilities, and build shift schedules aligned with operational needs.

Inventory Control & Loss Prevention

• Supervise inventory workflows, including stock receiving, replenishment, physical counts, and audit tracking.
• Maintain strict inventory accuracy, resolve stock discrepancies, and enforce loss prevention protocols.

Sales & Visual Merchandising

• Analyze sales trends and store metrics to spot growth opportunities.
• Help execute sales strategies and revenue-focused action plans.
• Collaborate with Marketing to set up impactful, compliant visual merchandising displays that engage shoppers.

Compliance & Administration

• Enforce adherence to company policies, workplace safety standards, and labor regulations.
• Maintain accurate operational records, attendance logs, and staff schedules.
• Compile and present regular operational reports; handle additional duties as needed.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Retail Management, Operations Management, or a related field.
• 5–8 years of experience in retail sales and operations, including at least 3 years in a managerial or supervisory capacity.
• Proven experience managing multiple stores, branches, or retail locations.
• Strong background in sales management, sales target achievement, performance analysis, and revenue growth initiatives.
• Experience in recruitment, training, coaching, performance management, and staff scheduling.
• Knowledge of inventory management, merchandising, store operations, and loss prevention.
• Strong understanding of customer service and visual merchandising standards.
• Strong leadership, communication, analytical, problem-solving, and decision-making skills.
• Knowledge of company policies, labor regulations, health and safety standards, and other statutory requirements relevant to retail operations.
• Proficient in Microsoft Office or Google Workspace, particularly Excel or Google Sheets.
• Willing to travel extensively within Negros for regular store visits.
• Willing to work on weekends, holidays, and shifting schedules as required by retail operations.

Work Schedule/Set-up: • Monday to Friday: 8 AM to 5 PM Work Location: • On-site/Bacolod City, Negros Benefits: HMO upon regularization Government-mandated benefits Additional leave credits