Sales Engineer
Job Summary
The Sales Engineer serves as the technical expert throughout the sales cycle, partnering closely with Account Executives, Enterprise Solutions Executives, Channel Partners, and prospective customers to demonstrate how SmartTile helps organizations gain complete visibility, automate incident management, reduce operational workload, and improve network performance.
This person is responsible for technical discovery, solution design, demonstrations, proof-of-concepts (POCs), technical validation, and customer enablement. The ideal candidate can translate complex technical capabilities into clear business outcomes for IT leaders, network engineers, MSPs, and enterprise executives.
Key Responsibilities
Technical Discovery & Solution Design
Lead technical discovery sessions with prospects and customers.
Assess existing network monitoring, ticketing, documentation, and operational workflows.
Identify customer pain points, operational inefficiencies, and automation opportunities.
Design SmartTile solutions tailored to enterprise, MSP, multi-site, education, healthcare, and retail environments.
Develop solution architectures, integration strategies, and deployment recommendations.
Product Demonstrations
Deliver compelling live demonstrations of SmartTile.
Showcase SmartTile capabilities including:
Network visibility and monitoring
Device lifecycle management
Automated carrier ticketing
ITSM integrations
ServiceNow integrations
Reporting and analytics
Multi-site management
Single-pane-of-glass visibility
AI-powered operational automation
Customize demonstrations to address specific customer requirements and use cases.
Proof-of-Concept Management
Lead technical evaluations and pilot deployments.
Define success criteria with customers.
Coordinate onboarding activities with implementation teams.
Monitor adoption and technical outcomes during trial periods.
Present findings and business impact assessments to stakeholders.
Sales Support
Partner with sales teams to advance opportunities through the sales cycle.
Support RFPs, technical proposals, and customer presentations.
Assist with pricing discussions from a technical perspective.
Provide competitive differentiation against platforms such as Auvik, PRTG, SolarWinds, Datadog, Domotz, and other monitoring solutions.
Serve as the trusted technical advisor throughout the buying journey.
Customer & Partner Enablement
Train customers, channel partners, MSPs, and internal teams on SmartTile capabilities.
Develop technical content, best practices, and use-case documentation.
Support webinars, trade shows, partner events, and executive briefings.
Gather product feedback and communicate enhancement opportunities to product and engineering teams.
Technical Expertise & Product Advocacy
Stay current on SmartTile product enhancements and roadmap initiatives.
Maintain expertise across:
Network infrastructure
Routing and switching
SD-WAN
Internet connectivity
Carrier operations
Network monitoring
ITSM platforms
Cloud networking
Network automation
Act as the voice of the customer within the client.
Requirements
5+ years of experience in Sales Engineering, Network Engineering, Solutions Engineering, or Technical Consulting.
Strong working knowledge of:
TCP/IP Networking
WAN and Internet services
SD-WAN
Routing and Switching
SNMP
Network Monitoring Platforms
IT Service Management (ITSM)
Experience presenting technical solutions to executive and technical audiences.
Excellent presentation, communication, and discovery skills.
Ability to translate technical concepts into business outcomes.
Experience supporting enterprise software, SaaS, networking, telecommunications, or managed services sales.
Preferred Qualifications
Experience with ServiceNow, ConnectWise, ManageEngine, or similar ITSM platforms.
Familiarity with carrier services and telecommunications environments.
Experience supporting MSPs, VARs, or channel partners.
Knowledge of network automation and AI-driven operational workflows.
Certifications such as:
CCNA
CCNP
Network+
ServiceNow Fundamentals
ITIL Foundation
Benefits
- Paid Leaves & Birthday Off: Take time when you need it, and convert unused leave into cash! Plus, enjoy an extra day off on your birthday.
- Comprehensive Health Insurance: Coverage starts from day one and extends to one dependent.
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