Recruitment Officer
FirstBPO Business Process Outsourcing
About us
FirstBPO Business Process Outsourcing is a leading provider of customer service and business process outsourcing solutions. We specialise in delivering high-quality support services across multiple industries, with a focus on outbound sales and customer engagement. Our commitment to excellence, innovation, and employee development has established us as a trusted partner for businesses seeking reliable outsourcing solutions. We pride ourselves on creating a dynamic work environment where talent thrives and career growth is actively encouraged.About the role
We are seeking a Recruitment Officer to join our team at FirstBPO Business Process Outsourcing in San Pablo City, Laguna. This is a full-time position that plays a crucial role in our organisation's growth and success. As a Recruitment Officer, you will be responsible for identifying, attracting, and onboarding top talent to support our expanding operations in the call centre and customer service sector. This position is integral to building high-performing teams that deliver exceptional results for our clients. You will work closely with operational managers and senior leadership to ensure we maintain the quality and calibre of staff required to sustain our competitive advantage in the industry.Key responsibilities
Source and recruit qualified candidates for outbound sales and customer service positions using various recruitment channels and platforms
Conduct initial screening interviews and assessments to evaluate candidate suitability and cultural fit
Coordinate with hiring managers and department heads to understand staffing needs and requirements
Manage the full recruitment lifecycle, from job posting and candidate sourcing through to offer and onboarding
Maintain accurate and up-to-date recruitment records and databases, ensuring compliance with data protection regulations
Develop and implement recruitment strategies to attract high-calibre candidates aligned with our business objectives
Liaise with candidates throughout the recruitment process, providing regular updates and feedback
Participate in recruitment campaigns, job fairs, and networking events to build a strong talent pipeline
Support the onboarding process by preparing documentation and ensuring new hires have a smooth transition
Monitor recruitment metrics and provide regular reporting on recruitment performance and activities
What we're looking for
Proven experience in recruitment, preferably within a call centre, customer service, or business process outsourcing environment
Strong knowledge of outbound sales recruitment and the ability to identify candidates with the right skill sets and potential
Excellent communication and interpersonal skills with the ability to build rapport with candidates and stakeholders
Proficiency in using recruitment software, applicant tracking systems, and job posting platforms
Strong organisational skills with the ability to manage multiple recruitment campaigns simultaneously
Experience in conducting interviews and assessing candidate qualifications objectively
Knowledge of employment law and compliance requirements relevant to recruitment practices
Ability to work independently and as part of a team in a fast-paced environment
Excellent attention to detail and accuracy in all recruitment documentation
Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent professional experience)
Preferred: Experience with outbound sales recruitment or knowledge of sales performance metrics
What we offer
At FirstBPO Business Process Outsourcing, we are committed to fostering a supportive and rewarding workplace. We offer our employees a range of benefits designed to enhance both professional development and work-life balance.Competitive salary package commensurate with experience and qualifications
Comprehensive health and wellness benefits including medical coverage
Opportunities for professional development and training programmes to advance your career
Clear career progression pathways within our expanding organisation
Supportive and collaborative team environment with experienced mentors
Performance-based incentives and recognition programmes
Flexible working arrangements to support work-life balance
Access to employee assistance programmes and wellness initiatives
Social and team-building activities throughout the year
Apply now
If you meet the above requirements and are excited about joining FirstBPO Business Process Outsourcing, we would like to hear from you. Please submit your CV, a cover letter detailing your recruitment experience, and any relevant certifications to our Human Resources team. We look forward to hearing from you and exploring how you can contribute to our continued success.- ...role HR Specialist will be responsible for driving end-to-end recruitment processes, supporting employee training initiatives, and... ...organizational, and stakeholder management skills Proficiency in MS Office tools Talent Acquisition Expertise Strategic Workforce...
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