Application Specialist
Full-time
Serve Group Pty Ltd
The Application Specialist provides application and technical support for diagnostic products. The role builds expertise in assigned product lines and supports demonstrations, customer training, equipment implementation, validation, performance testing, and application troubleshooting. Key Responsibilities
- Develop and maintain strong product, application, laboratory-workflow, and competitive knowledge for assigned diagnostic product lines.
- Conduct product presentations, technical discussions, demonstrations, and customer or end-user training.
- Support equipment implementation, commissioning, calibration, verification, validation, performance testing, acceptance, and turnover.
- Assist customers with operation, applications, quality control, calibration, and routine troubleshooting.
- Follow quality procedures, approved work instructions, manufacturer requirements, and documentation controls.
- Coordinate technical and application matters with suppliers and principals through the authorized channels.
- Support Sales with technical requirements, proposals, product comparisons, evaluations, and customer education.
- Research diagnostic technologies, laboratory practices, competitor products, and emerging application needs.
- Maintain current manuals, specifications, application guides, training resources, and activity records.
- Follow applicable DOH, FDA, laboratory, quality, and regulatory requirements relevant to assigned work.
- Complete required training, certifications, competency assessments, and continuing professional development.
- Bachelor’s degree in Medical Technology or Medical Laboratory Science.
- Registered Medical Technologist or Medical Laboratory Scientist.
- Relevant experience in a clinical laboratory or laboratory setting.
- Experience in laboratory diagnostics, IVD, medical devices, laboratory equipment, or related industries is preferred.
- Product application, technical support, customer training, laboratory operations, or equipment evaluation experience is an advantage.
- Strong communication, presentation, analytical, and problem-solving skills.
- Willingness to travel for customer visits, demonstrations, training, evaluations, installations, and supplier or principal activities.
Send your resume and use the position title as your email subject.
Vacancy posted 1 day ago
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