Senior Business Analyst, Application Development

About PCS Wireless:

Founded in 2001, by two visionary traders, PCS Wireless, affectionately known as “PCS”, is not your average mobile distributor. Led by fearless entrepreneurs, PCS has completely transformed the landscape of the device resell market, both from a business and a consumer perspective.

Today, PCS is a recognized global leader, powering the secondary market. At PCS, we buy and sell mobile devices and products worldwide through partners and programs by breathing new life into old devices effectively extending the device lifecycle up to 5X and beyond. We collaborate with industry giants in consumer electronic manufacturing, wholesalers, big box retailers and small businesses alike, catering to a diverse clientele of more than 1,500 clients. Our operations span major markets worldwide with offices and warehouses in the Americas, APAC, UK & EMEA.

Our go-getting spirit valuing flexibility, a "me for we approach" and curiosity, continues to be the foundation of our success. We are looking for doers and thinkers who get things done and have fun while doing it!

About the Role:

As a Senior Business Analyst based in Manila, you will own the requirements for every application our Application Development team builds, from internal tools to customer-facing web applications. You will embed with our operations, finance, sales, and other business teams to understand how work really gets done, then turn what you learn into clear requirements, process flows, and specifications that our full stack developers can build from. AI is central to how you will work: you will use AI tools to synthesize discovery, draft requirements and process flows, build quick prototypes, and write structured specifications that both developers and AI coding agents can build from. You will report to the Business Analyst Team Lead and work closely with developers, designers, QA, and business stakeholders around the world. The quality of your requirements, and of your communication, sets the quality of every release.

What you will do:

• Own the requirements for all applications in the Application Development portfolio, from the first conversation with the business through release, adoption, and continuous improvement.
• Run discovery sessions, workshops, and interviews with business users and stakeholders to document current processes, surface pain points, and define future-state solutions.
• Write clear, build-ready requirements, including user stories, acceptance criteria, business rules, data models, field-level mappings, and functional and technical specifications.
• Use AI tools throughout the requirements lifecycle to synthesize discovery notes, draft requirements and user stories, generate acceptance criteria and test scenarios, and create process flows and diagrams, validating every output for accuracy and completeness.
• Build quick, clickable prototypes with AI prototyping tools to validate ideas with stakeholders before development begins.
• Write structured, implementation-ready specifications that support spec-driven development, so developers and AI coding agents can build accurately from them.
• Model current and future-state processes using BPMN or similar standards, capturing edge cases, dependencies, and non-functional requirements such as security, performance, and auditability.
• Define integration requirements between our applications, NetSuite (ERP), and external partner systems, working with developers on APIs and data flows.
• Facilitate decisions across stakeholder groups, resolve conflicting requirements, and secure sign-off without escalating every open question.
• Partner with developers, designers, and QA through backlog refinement, sprint planning, and daily delivery, keeping scope, priorities, and open questions clear.
• Maintain traceability from business objectives through epics, user stories, test cases, and release.
• Demonstrate completed features to business users, support user acceptance testing (UAT) with QA, and manage the promotion of approved work into production.
• Build business cases and value analysis to prioritize and justify development investments.
• Provide functional production support, including issue triage and root cause analysis, and drive improvements based on usage data and user feedback.
• Prepare business teams for new releases through demos, training, job aids, and release communications.
• Review requirements written by other analysts, mentor less experienced team members, and help set the standard for how the team documents and delivers.

We are Seeking People Who:

• Have a bachelor's degree in information systems, computer science, business analytics, industrial engineering, or a related field.
• Have 10+ years of experience defining requirements and delivering application development projects, including at least 5 years as the lead analyst on complex, multi-stakeholder projects.
• Have taken custom web applications from idea through release and adoption, with greenfield requirements experience beyond configuring packaged software.
• Have excellent written and spoken English, with the clarity and confidence to lead workshops, write precise documentation, and present to senior stakeholders across the globe.
• Have hands-on experience using AI tools such as Claude, ChatGPT, or Copilot to write requirements, user stories, and process flows, and can share examples of this work.
• Have experience with AI prototyping tools such as Lovable, Bolt, or similar.
• Understand spec-driven development and how to write specifications that AI coding agents can build from.
• Are skilled in process modeling using BPMN or similar notation, with tools such as Lucidchart, Visio, or Miro.
• Have experience writing user stories and acceptance criteria in an Agile delivery model, using Jira and Confluence or equivalent tools.
• Have working knowledge of REST APIs, JSON, XML, and SQL, and can read API documentation, trace a data flow, and hold a technical conversation with developers.
• Have experience defining non-functional requirements, including security, performance, and data privacy.
• Have experience mentoring or guiding other analysts, with or without a formal lead title.
• Have experience designing applications that integrate with ERP systems, particularly NetSuite, which is a strong plus.
• Are familiar with integration middleware and enterprise integration platforms.
• Hold a CBAP or similar business analysis certification, which is a plus.
• Are team players, able to effectively interact with staff at all levels of the organization.
• Have strong conceptual, analytical and problem-solving skills.
• Exhibit strong verbal and written communication skills, with an ability to express complex technical concepts in business terms.
• Are owners.
• Are continually raising the bar.
• Are sincerely open-minded and are willing to examine their strongest convictions with humility.
• Nurture and embrace differing perspectives to make better decisions.

What's in it For You:

• The opportunity to shape every application our team builds and to define how AI changes the way we deliver software.
• A supportive, diverse and global team with a growth mindset.
• A scaling company with great industry professionals.
• Amazing opportunities to get involved with exciting projects at significant scale with some of the leading global companies.

Work Location / Type:

• This is a hybrid role based in the Philippines, minimum 3 days office time in Makati City, Metro Manila, Philippines.
• Hours: 9:00AM - 6:00PM US Eastern Time.

We are an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, national origin, disability, or protected veteran status.