Systems & Applications Associate

About the Job

Location: Makati

Corporate Title: RF-E to RF-F

Work Arrangement: Onsite

Our Store Operations Group (SOG) is looking for a Systems & Applications Associate to join us in Makati.

In this role, you will support the preparation and execution of user acceptance testing, consolidate testing results, create user guides and training materials, and assist the SOG Help Desk in addressing production issues raised by the Stores. You will also help recommend system and application improvements to enhance store operations and customer service.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Conduct user acceptance testing within agreed timelines

• Consolidate UAT results and prepare required reports

• Prepare user guides and assist in developing user training materials and system advisories for Stores and affected units

• Assist in conducting user training sessions when needed

• Recommend system and process enhancements to improve customer service and turnaround time

• Validate internal and external audit exceptions and help recommend solutions

What we're looking for

• Graduate of any Business or IT-related course

• Familiarity with banking regulations for financial institutions

• Basic knowledge of bank products, services, and internal policies and procedures

• Proficiency in Microsoft Office tools and applications

• Strong analytical skills, attention to detail, and clear communication skills

• Ability to work in a fast-paced environment and manage multiple tasks

What you can expect from joining our team

• Career development and training opportunities

• Competitive salary package and benefits

• Performance-based incentives and recognition programs

• Opportunity to work with industry experts and be mentored by them

• Defined career progression paths to guide your professional growth