L2 Application Support
Full-time
Galatic Events Corp.
The Level 2 Technical Support Engineer will be responsible for providing advanced technical support to resolve software, system, and application-related issues. This role requires a mix of technical expertise, problem-solving skills, and excellent communication to ensure high-quality customer satisfaction. The candidate will also act as a bridge between Level 1 support and the development/engineering teams.
- As a L2 Support, you will be analyzing and providing effective incident resolution for technical issues from L1 Support, ensuring minimal disruption to end users and business operations;
- Perform system maintenance, monitoring, and troubleshooting using Google Cloud Platform (GCP) services.
- Utilize MySQL syntax for database queries, maintenance, and performance optimization.
- Collaborate with internal technical teams to provide in-depth technical support for application-related issues.
- Write and maintain technical documentation to assist in optimizing problem-solving processes.
- Use Node.js development tools as needed and resolve system-related issues.
- Proactively monitor and maintain IT systems to ensure smooth operation, performing preventive maintenance to minimize risks of failure.
- Assist in deploying service versions and provide logs related to the operational status of services.
- Investigating, analyzing, and collecting information for escalated issues, leveraging approved ticketing tools to document and escalate to Level 3 support when necessary.
- 2+ years of experience as an L2 Application support experience, with a proven ability to resolve technical issues and fulfill service requests effectively.
- Familiarity with Google Cloud Platform (GCP) operations and management, including services like Compute Engine, Cloud Storage, Docker ..etc.
- Proficiency in MySQL syntax, with the ability to perform database queries, performance tuning, and data migration.
- Proficient in JavaScript, capable of writing and debugging code to resolve technical issues.
- Skilled in using regular expressions and able to write them for specific scenarios.
- Strong problem analysis and troubleshooting skills, able to handle urgent issues effectively under pressure.
- Excellent communication skills, with the ability to communicate clearly with both technical and non-technical personnel at various levels.
- Ability to prioritize tasks and handle escalations efficiently, ensuring that critical issues are resolved in a timely manner.
- Ability to work independently and solve problems effectively.
Good to have:
- Knowledge and practical experience in networking.
- Experience with other database systems (e.g., Redis, MongoDB, BigQuery, BigTable).
- Proficiency in other programming languages (e.g., Python, C++) is a plus.
Job summary
Join Galatic Events as an L2 Application Support Engineer. Handle escalated issues, troubleshooting, and ensure smooth IT operations.
Vacancy posted 21 days ago
Similar jobs that could be interesting for youBased on the L2 Application Support in Makati vacancy
- ...Application Support job description outlines an entry-level role focused on troubleshooting software issues, monitoring system performance, and helping users resolve technical problems. Key Responsibilities Service Desk Support: Answer support tickets and user...
- ...clients to achieve their goals through personalized and forward-thinking digital solutions. We're currently looking for a L2 Application Support Engineer who is passionate, driven, and ready to make an impact. Key Responsibilities: 1. Analyzing and providing effective...
- 1. Incident Management Receives incidents from the L1 Application Support for resolution and support and works continuously with them to gain information beneficial to the resolution of the incident. Performs deep analysis and investigation of the incident received...
- ...transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners... ...problems ~ Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc...
- ...Application Support Engineer – IBM AS/400 Administrator Location: Taguig, Uptown Bonifacio Tower 2 Experience Required: Minimum 5 Years Employment Type: Full-time Job Summary We are looking for an experienced Application Support Engineer specializing...
- ...About the Role As an L2 M365 Support Engineer, you will serve as the escalation point internal IT Helpdesk, delivering advanced troubleshooting... ...Access). Troubleshoot enterprise app access and application registration issues. Monitor identity security alerts and...
- ...in. We're hiring a Technical Customer Support Specialist to be the go-to problem solver... ...technical specialists who handle L1 and L2 support. You'll collaborate closely with... ...Development: Java, RESTful APIs, Tomcat application servers Support Tools: HubSpot inbox,...
- ~ Join the Future of Fintech as an Software Support Engineer/ Application Support Engineer at Etrading Software! ~ At Etrading Software, we're not just another company—we're a vibrant, forward-thinking community where diversity, collaboration, and innovation thrive. Step...
- ...APAC Application Support Engineer - Makati City Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding... ...We're looking for a detail-oriented and analytical L2 Application Support Engineer to join our team in Makati City...
- ...work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development... ...responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new...
- .... Job Summary We are seeking an experienced IT Operations Support professional. This role extends beyond APAC support and contributes... ...and future requirements. Providing Level 1 and Level 2 (L1/L2) support. Requirements Bachelor’s degree in Information...
- ...digital products that create real competitive advantage. We support organisations across BFSI, Retail, Utilities, Education, and... ...your future with technology. About the Role Application Engineer for Data Privacy Responsibilities Application...
- ...The Application Specialist provides application and technical support for diagnostic products. The role builds expertise in assigned product lines and supports demonstrations, customer training, equipment implementation, validation, performance testing, and application...
- ...experience is a strong advantage. JOB RESPONSIBILITIES Escalated IT support (L2) Own escalated tickets from L1 for desktops, laptops, printers, and standard business applications, resolving issues that go beyond scripted fixes. Support Microsoft 365/...
- ...transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners... ...to join our Managed Security Operations Center (SOC), supporting customers across ASEAN. You will monitor security alerts, investigate...
- ...Engineering team to translate client requirements into cost-effective proposals, technical drawings, and system specifications that support successful sales outcomes. ● Prepare and deliver presentations, product orientations, and technical demonstrations. ● Build and...
- ...Are you an engineering graduate ready to gain hands-on experience in technical applications, cost estimation, and project support? Join our team as a Junior Application Engineer and play a key role in delivering accurate, competitive, and winnable quotations while supporting...
- ...Philippines. From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies... ...About the Role We have an exciting opportunity for a Workday Application Engineer - Workforce Management to join Chevron's HR Digital...
- ...We’re currently looking for a highly skilled Application Security Engineer to join our team and help build secure, resilient, and scalable... ...Testing (secondary responsibilities) Execute and support Dynamic Application Security Testing (DAST) activities Embed...
- ...customer training Provide product education and technical support Assist Sales, Service, and customers with product-related concerns... ...Willing to conduct product demonstrayions and provide field/customer support Willing to learn technical product applications...
- ...We are seeking a highly motivated and customer-centric Tech Application Analyst to join our dynamic team. This role involves providing advanced technical support and troubleshooting for our web-based applications, primarily for US-based clients. The ideal candidate will...
- ...phases when new insurance products are added or existing application modules are enhanced. Technical Debt Reduction:... ...tracking adhering to enterprise QA standards. Application Support & Governance L2/L3 Application Support: Act as a dedicated application...
- ...We are seeking a customer-focused Product Applications Specialist to provide product demonstrations, application guidance, and training for customers and internal teams. The specialist will help customers select and use products effectively, respond to technical questions...
- ...Job Description: ~ Develop and support AI-driven applications focused on knowledge base ingestion, including extracting, processing, and storing structured and unstructured data (e.g., Excel files, PDFs, images, and database records). ~ Build and maintain data pipelines...
- ...About the Role We are hiring two Full-Stack Developers, Data Applications, who will develop the backend data pipelines and self-service application layer. The developers will work across the same surface: Python pipelines, Snowflake workflows, REST API integrations...
- ...Analyst based in Manila, you will own the requirements for every application our Application Development team builds, from internal tools... ...Write structured, implementation-ready specifications that support spec-driven development, so developers and AI coding agents can...
25000 - 30000 Php
...PRODUCT APPLICATION SPECIALIST (URGENT) LOCATION: Makati City, Metro Manila SALARY: ₱25,000 – ₱30,000 / month WORK SCHEDULE:... ...products are well defined, understood, and successfully implemented. Support Service, Sales, and end-users with product education, custom...- ...We are seeking a customer-focused Product Applications Specialist to provide product demonstrations, application guidance, and training... ...products or configurations. Provide product and technical support before and after a sale. Assist with product setup, onboarding...
- ...Analyze and troubleshoot customers' issues via phone/email and site support Understand and analyze customer requirements concerning... ...to identify technical requirements, design and develop applications/solutions that effectively accomplish customers' needs and objectives...
- ...PURPOSE OF POSITION Under general supervision, responsible in providing daily support for the direct sales force in the areas of applications, proposal work and order processing/management. Specifically, this would include review of pump specifications, proposal preparation...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to L2 Application Support. Be the first to apply!
