Senior Operations Manager
TGT Global
READY FOR YOUR NEXT LEADERSHIP CHALLENGE?
Lead dynamic teams, partner with global clients, and enjoy Day 1 HMO plus exceptional employee benefits.
ViTAL perks await in #WeAreTGT: BGC!
Vitality : Monday breakfasts, daily lunches, Friday treats, fitness & wellbeing programs
Incentives : Recognition Awards, birthday celebrations, perfect attendance recognition
Together : Mid-year & year-end parties, holiday activities, social & CSR clubs
Accomplish : Culture, soft skills, and personal development training – Techno Global Academy
Loyalty : Work anniversaries, peer groups, health & financial webinars
& MORE !: Day 1 HMO, 24 PTOs, Vibrant Office in Eastwood & BGC!
Ideal Candidate Profile
We're looking for someone who has:
8+ years of operations management experience in a BPO or outsourcing environment
3–5 years leading Operations Managers or multi-site teams
Strong background in service delivery, workforce planning, and operational performance
Experience managing global clients, escalations, and business reviews
Proven success in process improvement, compliance, and people leadership
Strong analytical, communication, and stakeholder management skills
Comfortable working onsite in BGC or Eastwood
Leadership Profile
Strong leadership with a passion for developing people
Proactive in driving operational improvements and solving business challenges
Excellent stakeholder, client, and executive relationship management
Strong communicator with sound decision-making and problem-solving skills
Thrives in a fast-paced, multi-site environment
Your Impact Starts Here
Operations Leadership & Team Development
Lead multi-site operations to achieve service delivery, SLA, quality, and performance targets
Coach and develop Operations Managers while driving workforce planning, employee engagement, and leadership growth
Provide operational insights and recommendations to executive leadership
Client Management & Escalation
Build strong client partnerships and lead business reviews
Manage major client escalations and translate business needs into operational solutions
Proactively identify risks and implement effective action plans
Operational Excellence
Drive process improvements, operational efficiency, and continuous improvement initiatives
Ensure compliance with company policies, client requirements, and regulatory standards
Partner with HR, IT, Finance, and Facilities to maintain operational stability and business continuity
IT & Facilities Coordination
Ensure IT tickets and facility concerns are properly escalated and resolved
Support business continuity and disaster recovery readiness
Monitor compliance with IT policies, security protocols, and operational procedures
Strengthen coordination across IT, Facilities, and Operations teams
A ViTALizing Career Begins Here @ TGT Global
As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.
Make the most of our 100% virtual recruitment. Apply today!
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