Retail Operation Manager
Full-time
Carlcare
Retail Operations Manager (Mobile / Consumer Electronics)
Responsibilities:
1. Sales Performance Management
- Develop and implement monthly sales plans to achieve sales targets.
- Monitor key performance indicators (KPIs) such as sales achievement, ASP, DOS, and installment sales performance.
- Analyze sales data and implement improvement actions to enhance results.
- Lead new product launches and ensure strong sales performance during launch periods.
2. Retail Operations Management
- Implement and maintain store SOPs, including merchandising, inventory control, customer service, and staff training.
- Conduct regular store visits and audits to ensure operational standards are met.
- Ensure stores maintain a professional image and deliver a positive customer experience.
3. Store Expansion Management
- Execute store expansion plans in line with company growth objectives.
- Identify new store opportunities and support the successful opening of new locations.
4. Team Leadership and Development
- Manage and support regional retail teams, including RSHs, RSSs, and store personnel.
- Lead and develop promoter teams to improve sales performance and customer engagement.
- Provide regular coaching, training, and performance management to strengthen team capabilities.
Requirements:
- Minimum of 1 year of experience as a National Retail Manager in the mobile phone industry , or 3 years of experience in a National Retail Manager role within a comparable consumer electronics or retail industry .
- Proven track record of achieving sales targets and managing large-scale retail operations.
- Strong leadership, analytical, and strategic planning skills.
- Excellent communication, stakeholder management, and team development capabilities.
- Experience in retail network expansion and multi-store management is highly preferred.
Vacancy posted 12 hours ago
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