Customer Support
Full-time
Task-Wise Va Consultancy Inc.
Job Summary
Customer-focused and technically skilled Spanish Technical Customer Support Representative to deliver exceptional support to customers across the Latin American region . In this role, you will handle technical inquiries, troubleshoot product or service issues, and provide timely, accurate solutions while maintaining a positive customer experience. The ideal candidate is patient, analytical, and comfortable explaining technical concepts to non-technical users.
Requirements
Qualifications
- Excellent Spanish communication skills (verbal and written) with a strong customer-centric mindset
- Proven experience in customer service and technical support roles
- Strong troubleshooting and analytical skills with the ability to resolve technical issues efficiently
- Solid understanding of technical systems, software, or hardware
- Ability to clearly explain technical concepts to non-technical customers
- Experience handling escalations, managing conflict, and resolving issues professionally
- Familiarity with customer service platforms and ticketing systems (e.g., Zendesk, Freshdesk )
- Strong problem-solving skills with attention to accuracy and efficiency
- Excellent active listening and interpersonal skills
- Patience, adaptability, and a positive attitude in challenging situations
- Ability to work under pressure while meeting SLAs and performance targets
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Ability to work independently and collaboratively in a fast-paced, team-oriented environment
Preferred Skills
- Experience supporting LATAM customers
- Background in SaaS, IT support, or technical helpdesk environments
Key Responsibilities
- Provide high-quality customer and technical support to Spanish-speaking customers in the Latin American region
- Troubleshoot and resolve technical issues related to products, services, software, or hardware
- Actively listen to customer concerns to fully understand issues and identify appropriate solutions
- Handle customer inquiries with professionalism, empathy, and patience
- Adapt solutions based on customer needs and technical requirements
- Collaborate with internal teams to escalate and resolve complex or unresolved issues
- Maintain up-to-date knowledge of products, services, and technical updates
- Accurately document customer interactions, troubleshooting steps, and resolutions using ticketing systems
- Ensure timely follow-up and resolution in accordance with service level agreements (SLAs)
- Maintain high customer satisfaction through clear communication and quality service
- Continuously improve performance through feedback, coaching, and training
Why Join Us?
- Enjoy a healthy, supportive, and employee-focused work environment , proudly Great Place to Work Certified for three consecutive years
- Be part of an innovative organization delivering cutting-edge solutions across multiple industries
- Thrive in a fast-paced, high-growth environment with opportunities to lead, learn, and make an impact
- Receive a competitive salary with clear pathways for career growth and advancement
- Work in a collaborative, forward-thinking culture that values teamwork and innovation
- Benefit from 21 leave credits , plus all client-based holidays
- Comprehensive HMO coverage with dependent benefits
Gain exposure to world-class leadership , working with both local and international supervisors
Vacancy posted 3 days ago
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