HR Systems Analyst

Job Summary: HR Systems Analyst (Global HRIS)

Department: People Operations

Reports To: People Operations Team Lead (Global HRIS)

The HR Systems Analyst is responsible for the administration, configuration, maintenance, optimization, and continuous improvement of the organization’s Human Resources Information Systems (HRIS), time and attendance platform, and all other HR systems currently owned by the People Operations Team. This role serves as the technical expert for the company’s HR technology ecosystem, ensuring that all HR platforms remain secure, scalable, compliant, and aligned with evolving business and client needs.

Working closely with the HRIS Team Lead, Senior People Operations Specialist (Global HRIS), Compensation and Benefits team, Payroll team, Global Technology Excellence team, internal stakeholders, clients, and external system vendors, the HR Systems Analyst manages system configurations, organizational changes, workflow automation, reporting, integrations, troubleshooting, and system enhancements across all HR platforms.

This role supports both internal operations and client organizations by translating business requirements into effective system solutions. The HR Systems Analyst is expected to develop deep expertise across all HR technologies within the organization, proactively identifying opportunities to improve processes, automate workflows, and maximize system capabilities as the company’s technology portfolio continues to grow.

Job Duties and Responsibilities:

HR Systems Administration & Configuration

• Serve as the system administrator for People-owned HR platforms, ensuring the security, stability, and integrity of all HR systems.
  

• Configure and maintain system settings, organizational structures, workflows, automations, approval processes, user permissions, security roles, and business rules.
  

• Implement system updates resulting from global organizational restructuring, client requirements, new business processes, and evolving operational needs.
  

• Configure new modules, features, and functionality while ensuring system configurations remain aligned with global business objectives.
  

• Monitor overall system performance and proactively identify opportunities to optimize processes, automate manual work, and improve the user experience.
  

• Stay current on vendor product releases and recommend new features or enhancements that add value to the organization and its clients.
  

Global Client & Stakeholder Support

• Serve as the primary HR systems consultant for internal stakeholders and assigned client accounts.
  

• Gather, analyze, and translate business requirements into scalable HR system configurations and technical solutions.
  

• Support client-specific configurations, enhancements, organizational changes, and system implementations.
  

• Troubleshoot system issues, perform root cause analysis, and coordinate with vendors to resolve complex technical concerns.
  

• Deliver system demonstrations, user support, and technical guidance while promoting best practices and effective platform utilization.
  

• Build strong partnerships through responsive, consultative, and solution-oriented support.
  

Data Management, Reporting & Governance

• Perform data imports, exports, migrations, bulk updates, and system validations while maintaining high levels of data integrity.
  

• Develop, maintain, and analyze standard and ad hoc reports, dashboards, and operational metrics to support business decision-making.
  

• Support payroll, compliance, audits, and reporting requirements by ensuring accurate and consistent HR data across all platforms.
  

• Maintain comprehensive system documentation, including configurations, workflows, integrations, business rules, and administrator guides, while ensuring compliance with governance standards and audit requirements.
  

Vendor & Technology Management

• Act as the primary liaison for assigned HR technology vendors, managing support tickets, enhancement requests, escalations, and issue resolution through completion.
  

• Participate in vendor meetings, product reviews, and release discussions to stay informed of product roadmaps and emerging capabilities.
  

• Evaluate and recommend new technologies, features, and system enhancements that improve operational efficiency and support business and client objectives.
  

HR Operations

• Maintain HR system documentation, standard operating procedures (SOPs), training materials, and process guides.
  

• Upload and maintain employee records, including new hires, employee movements, and ERP integrations, ensuring data accuracy across all HR systems.
  

• Organize, maintain, and securely archive employee records (201 files) and ensure all HR documentation is properly backed up in the company’s cloud storage.
  

• Draft HR memoranda and support the development, review, and continuous improvement of HR policies and procedures.
  

• Maintain and monitor HR operational trackers, including the Employee Referral Bonus Tracker, ensuring data accuracy and timely updates.
  

Requirements

Qualifications:

• Candidate must have 3-5 years of experience in HR Systems Administration (support, enhancements, troubleshooting, stakeholder management)
  

• Candidate must have an end-to-end experience rolling out and implementing at least one (1) HR system
  

• Candidate must have experience using UKG WFM platform (timekeeping and attendance), preferable to have experience using Deel HR Platform
  

• Candidate must be willing to work in the mid-shift (3 PM - 12 MN) schedule, on a hybrid setup (offices are based in BGC and Aguirre)
  

• Candidates who’ve had experience in working in a fast-paced organization are preferred
  

• Candidates who’ve had experience working in a global shared services environment are preferred