Customer Success Administrator

“I am hugely excited about my future and the future of CyberOne. I have enjoyed my time here immensely and have learnt a huge amount in a short space of time, year-for-year I've learnt more here than I have at Microsoft and PwC.” - CyberOne Consultant

About CyberOne

CyberOne is a pure-play Microsoft security partner dedicated to helping enterprises realise the full value of the Microsoft Security portfolio—across Defender XDR, Sentinel, Entra, Purview, Intune, Copilot for Security and more. We combine deep technical expertise with outcome-driven services that accelerate secure cloud adoption, modernise threat protection and simplify compliance.

Job Title: Customer Success Administrator

Location: Remote

Employment Type: Full-time

The Role:

CyberOne is a leading Cyber IT Services company headquartered in London. We are seeking a motivated and detail-oriented Customer Success Administrator based in the Philippines to support our Customer Success team. This role is essential in helping us deliver exceptional service experiences to our clients and ensuring smooth internal operations.

Responsibilities:

In this position, you will collaborate closely with the Head of Customer Success to support a wide range of operational and customer-facing activities, including:

· Owning and managing the end-to-end provisioning lifecycle of new customer orders

· Coordinating and scheduling customer service reviews and preparing service reports

· Performing database administration and data maintenance

· Supporting internal management processes and reporting requirements

· Contributing to Continual Service Improvement initiatives

· Identifying and recommending process improvements

· Providing ad-hoc administrative support across the business

· Maintaining strong relationships with client service stakeholders

· Supporting sales-related coordination activities

· Liaising with suppliers and service delivery partners

This is a critical role with direct impact on customer experience and operational performance.

Employees are expected to demonstrate a security-first mindset and ensure that information security considerations are incorporated into their day-to-day activities, decision-making, and interactions with customers, suppliers, and colleagues.

Qualifications:

We are looking for someone who brings professionalism, initiative, and a strong commitment to delivering excellence. The ideal candidate will:

· Have 1-2 years experience in provisioning and project co-ordination

· Demonstrate excellent administrative, organisational and time management skills

· Be a proactive self-starter who can work independently or collaboratively

· Have strong data handling and presentation capabilities

· Show exceptional attention to detail

· Communicate confidently with excellent written and verbal English skills

· Be quick to learn and understand new technologies and services

· Have strong working knowledge of the Microsoft 365 suite

· Display a committed, positive and proactive attitude

· Proven ability to work with: Microsoft Dynamics CRM & Service Ticketing systems

Desirable

· Experience with billing or revenue-linked delivery milestones

· Understanding of contracts, SLAs and service onboarding processes

· Experience working remote for overseas companies

· Exposure to cyber security services (SIEM, MXDR, endpoint security)

Why Join Us?

• Work with experienced cybersecurity professionals on meaningful, high-impact engagements

• Exposure to a wide range of industries, challenges, and modern Microsoft security solutions

• A collaborative environment that values expertise, autonomy, and continuous learning

• Competitive compensation, strong benefits, and a clear path for career progression

If you’re passionate about Microsoft 365 security and want a role where your expertise genuinely makes a difference, we’d love to talk.

Let’s redefine what it means to be secure. Together.

#CyberDefenders