Customer Relations Officer - Telemarketer
Grand Canyon Multi-Holdings, Inc.
Qualifications:
- Bachelor's Degree in Business Administration, Communications or Marketing
- Have the ability to understand Key Performance Indicators as indicated by the company.
- Able to communicate and empathize with clients
- Preferably with experience in doing outbound telemarketing
- Fluent in English, Filipino and local dialect
- Proficient with computer applications
- Basic understanding of appointment setting; concept of follow up
- Excellent customer service, interpersonal and communication skills
- Results-Oriented
Duties & Responsibilities:
A. Service Appointment and Booking Call customers to remind them of upcoming or overdue Periodic Maintenance Service (PMS), general repair, and warranty schedules.
Assist in booking service appointments and ensuring correct customer details are recorded. Confirm customer attendance prior to the scheduled appointment.
Coordinate customer requests with Service Advisors and the appointment team.
- Conduct follow-up calls after service completion to check customer satisfaction.
- Encourage customers to return for future services and dealership promotions.
- Inform customers about service packages, promos, and value-added aftersales programs.
C . Customer Feedback and Concern Handling
- Collect customer feedback, complaints, and suggestions during calls.
- Properly document concerns and endorse them to the Aftersales Manager
- Ensure timely follow-up and customer updates regarding unresolved concerns.
D. Data Management and Reporting
Maintain accurate records of call outcomes, customer responses, and appointment updates. Update customer contact details in the dealership system/CRM.
- Outbound Calls Made
- Successful Appointments Booked
- No-show follow-ups
- Customer complaints and escalations
- Conversion rate and retention summary
E. Campaign Support
Support dealership campaigns (PMS reminders, free check-ups, seasonal promos, recall/service bulletin outreach). Coordinate customer invitation calls for events or special service days.
Vacancy posted a month ago
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