Customer Care Representative
Likha Careers, Inc.
Position Type: Junior - Individual Contributor
Employment Type: Full-Time
Work Setup: On-site (Nightshift)
Location: Sta. Mesa or Cubao, Quezon City / Marikina City
Industry: BPO
About the Job:
Are you passionate about delivering exceptional customer service and resolving customer concerns? Join our clients team as a Customer Care Representative where youll assist customers with their inquiries, ensure accurate documentation, and introduce them to the latest offerings. Curious to learn more? Apply now!
Company Profile:
Our client specializes in providing outsourced customer experience and support services, including handling customer care, technical support, sales, and retention tasks for various clients across different industries.
Required Qualifications:
- At least High school diploma or equivalent (for the old curriculum) or Senior High School diploma or equivalent (for the new curriculum).
- Strong computer navigational skills.
- Good oral and written communication skills.
- Exceptional listening and comprehension abilities.
- Professional and courteous demeanor.
- Customer-oriented approach.
Preferred Qualifications:
- Previous customer service experience is a plus.
Scope & Responsibilities:
- Assist customers with issues and concerns related to their use of the product and/or service.
- Document call-related information for auditing and reporting purposes.
- Maintain and update customer information as needed.
- Upsell existing customers on new or enhanced services.
Join our client team and unlock a range of enticing benefits, including:
- Health, dental, and vision coverage/HSA
- Paid Time Off (PTO)
- Paid holidays and sick leave
- Leadership development programs
- Paid training and tuition reimbursement
- Employee Assistance Program (EAP)
About Likha Careers:
Likha is a traditional Tagalog (Filipino) word that means to create or creation. At its core, Likha Careers exists to help create a world where people of all walks of life have the opportunity to participate in a positive and rewarding career where happiness, pride, and financial security are achieved. We do this through thoughtful, people-centric career services. Lets create your career together!
Vacancy posted more than 2 months ago
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