Customer Service Representative
Full-time
East Lane Corporation
Customer Service Representative
Duties and Responsibilities:
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries across various communication channels.
- Acknowledge and resolve customer complaints effectively.
- Demonstrate in-depth knowledge of company products to answer customer questions accurately.
- Process orders, forms, applications, and requests using company systems (e.g., Assyst).
- Manage customer interactions by keeping detailed records of transactions, comments, and complaints.
- Coordinate and communicate with colleagues to ensure smooth operations.
- Handle incoming phone calls and process orders received via Viber messages.
- Provide feedback to improve customer service processes and efficiency.
- Ensure customer satisfaction by delivering professional support and solutions.
- Perform other tasks and responsibilities as may be assigned from time to time.
Vacancy posted 6 days ago
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