Customer Service Representative
Full-time
Metacom Careers
Customer Service Representative (Blended Support)
Role Description
We are looking for customer-focused professionals to provide exceptional support across voice, chat, and SMS channels. The ideal candidate has strong communication skills, a sales-driven mindset, and can deliver excellent customer experiences in a fast-paced environment.
Key Responsibilities
- Handle customer inquiries via voice, chat, and SMS channels.
- Provide accurate information and resolve customer concerns efficiently.
- Promote products or services when applicable to achieve sales and performance goals.
- Maintain high-quality customer interactions while meeting productivity targets.
- Accurately document customer interactions and follow company procedures.
Qualifications
- At least 6 months of BPO experience .
- Experience in a sales account or sales-related role is required.
- Amenable to working in a blended setup (voice, chat, and/or SMS).
- Interest in or knowledge of sports is an advantage.
- Excellent communication skills.
- Willing to work on a shifting schedule .
- Full-time, permanent position only.
- Strictly no working students.
Skills & Competencies
- Strong verbal and written communication skills.
- Customer service and sales orientation.
- Excellent problem-solving and multitasking abilities.
- Ability to adapt to different communication channels.
- Team player with a positive and professional attitude.
- Interest in sports is a plus.
What We Offer
- Full-Time, Permanent Employment
- Performance-Based Incentives
- Career Growth and Development Opportunities
- Government-Mandated Benefits
- Supportive and Dynamic Work Environment
Vacancy posted 9 days ago
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