Customer Service Representative
Full-time
Metacom Careers
Description - Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Assist customers with product and service information to enhance their experience.
- Manage and schedule appointments effectively to ensure customer satisfaction.
- Collaborate with team members to maintain a smooth workflow and positive work environment.
- Document customer interactions and feedback to help improve services.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
- Experience Level: Fresh Graduate or 0–2 years of experience in customer service.
- Skills and Competencies: Strong English language proficiency; excellent customer service skills; problem-solving abilities; effective scheduling skills; ability to work collaboratively in a team; strong interpersonal skills.
- Responsibilities and Duties: Engaging with customers through various communication channels to provide assistance.
- Working Conditions: A fast-paced environment typical of a call center setting.
- Qualities and Traits: Patient, empathetic, and a strong desire to help others.
Vacancy posted 6 days ago
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