Customer Service Representative
Full-time
Metacom Careers
Description - Provide excellent customer service and support through various channels including phone, email, and chat.
- Assist customers with inquiries, issues, and requests in a timely and courteous manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to resolve customer issues and improve service efficiency.
- Participate in training and development sessions to enhance product knowledge and service skills.
Requirements
- Educational Qualifications: Bachelor's degree in a relevant field
- Experience Level: 0–2 years
- Skills and Competencies: Proficient in English Language, Customer Service, Scheduling, Problem Solving, Team Player, Interpersonal Skills, and experience in Call Centre environments
- Responsibilities and Duties: Ability to troubleshoot problems and deliver solutions effectively
- Working Conditions: May require working in shifts, including evenings and weekends
- Qualities and Traits: Strong communication skills and a positive attitude
Vacancy posted a month ago
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