CSR | Voice & Non-voice
Full-time
Alorica
Voice Account Responsibilities: - Handle inbound and outbound customer calls
- Provide product and service information
- Resolve customer concerns and complaints
- Document call details accurately
- Follow standard call handling procedures
- Meet quality and productivity targets
Non-Voice Account Responsibilities:
- Respond to customer inquiries via chat or email
- Provide timely and accurate information
- Resolve customer issues professionally
- Maintain proper documentation of interactions
- Ensure customer satisfaction in written communication
- Meet response time and quality metrics
Other Details:
- With or Without BPO Experience
- No Versant No Mock Calls
- Fast & Easy Hiring process
- Same day JO Signing
- Virtual / Walk in application are open
Vacancy posted 27 days ago
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