Retail Support Representative-Non-Voice Position
Full-time
Caldwell Communications Consultancy Philippines
Customer Service Representative – Retail
Metro Manila | Onsite
Caldwell Communication
About Caldwell Communication
Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.
Job Description
We are hiring Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while providing excellent service.
Responsibilities:
- Handle customer inquiries via phone, email, or chat
- Provide product and pricing information
- Assist with orders, returns, and exchanges
- Maintain accurate records of transactions
- Escalate complex issues to supervisors
- Meet quality, productivity, and customer satisfaction standards
Schedule & Training:
- Shifts may include nights, weekends, and holidays
- Paid training on retail systems and processes
Requirements:
- At least High School or Senior High School graduate
- Strong English communicationCustomer-focused and detail-oriented
- Basic computer and multitasking skills
- Willing to work onsite in Metro Manila
Why Join Us
- Competitive pay and incentives
- Opportunities for career growth and skill development
- Supportive, team-oriented work environment
Apply Now
Grow your retail customer service career at Caldwell and help clients with smooth shopping experiences.
Vacancy posted a month ago
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