Customer Success Manager
Full-time
I3 Inc.
About Us
i3 Inc. is a growing company based in Makati that helps brands connect with people through creative, strategic, and results-driven marketing solutions. We are looking for a Client Success Manager who can build strong partnerships with clients, ensure satisfaction, and drive long-term business growth by aligning client goals with i3’s services.
Responsibilities
- Manage and nurture client relationships to ensure long-term satisfaction and retention
- Act as the primary point of contact for clients, understanding their needs and objectives
- Identify opportunities to grow accounts through upselling and cross-selling relevant services
- Collaborate closely with sales, marketing, and operations teams to deliver successful campaigns
- Monitor client performance, prepare reports, and present insights to management and clients
- Address client concerns proactively and ensure timely resolution of issues
- Represent i3 Inc. professionally in all client interactions
Qualifications
- Proven experience in client management, account management, sales, or customer success
- Strong relationship-building and communication skills
- Excellent presentation, negotiation, and problem-solving abilities
- Strategic, organized, and goal-oriented mindset
- Background in marketing, beauty, cosmetics, or related industries is an advantage
- Willing to work on-site in Makati City
What We Offer
- Competitive salary with performance-based incentives
- Career growth opportunities in a supportive and collaborative team environment
- Ongoing training and mentorship to help you excel in your role
If you are a client-focused professional who enjoys building relationships and driving success, we encourage you to apply.
Job Type: Full-time
Benefits:
- Opportunities for promotion
- Promotion to permanent employee
- Transportation service provided
Work Location: In person (Makati City)
Vacancy posted 3 days ago
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