Customer Success Specialist | Cyber Security Solutions | Taguig
Full-time
Sutherland Philippines
KEY RESPONSIBILITIES
- Encourage customers to utilize new features that will help them drive their business forward
- Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
- Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
- Develop plans that ensure that customers are successfully adopting our platform that align to their business needs
- Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their Ring Central investments
- Develop customer relationships, by building trust and ensuring the customer’s needs are met
- Align customers with the enablement resources to drive adoption
MINIMUM QUALIFICATIONS
- At least 1 - 2 years direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company (preferably in a B2B setting)
- Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers
- Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management
- Excellent verbal and written communication skills in English
- Knowledge of Salesforce
- Ensures customer satisfaction by addressing technical demands and acting as a sales liaison of the program
- Can facilitate the adoption of the solution, driving awareness, education and utilization by serving as the POC within the customer set
- Strong skills in strategic planning, and project management with the ability to adapt conversations for technical and non-technical audiences
The good stuff coming your way:
At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.
- Paid training
- Paid time off
- Vision, dental, and health benefits
- HMO + Dependent
- Flexible scheduling based on program needs
- Performance incentives on selected programs
- World-class virtual support
- Career development & advancement opportunities
Ensure your line stays open between 10 AM and 7 PM as our team may reach out.
Vacancy posted 22 days ago
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