Head of Insurance Customer Success
Our Clients
Head of Insurance Customer Success
Location: Taguig City
Work Setup: On-site
Work Schedule: Monday to Friday
Employment Type: Full-time
AVP / SVP / Head / C-level / Executive
About the Role
The Head of Insurance Customer Success will lead initiatives that strengthen long-term client relationships, improve policy retention, and enhance customer satisfaction. This role combines strategic planning, operational leadership, and cross-functional collaboration to deliver measurable business results.
Key Responsibilities
- Develop customer success strategies focused on policy retention and client loyalty.
- Lead conservation and proactive engagement initiatives.
- Improve operational processes supporting customer servicing.
- Monitor KPIs related to retention, persistency, and customer satisfaction.
- Build and lead a high-performing customer success team.
Qualifications
- Bachelor's degree in Business, Insurance, Finance, Marketing, or related field.
- At least 10 years of relevant experience in insurance, customer success, customer retention, or client servicing.
- Minimum 5 years of leadership experience .
- Strong leadership, analytical, and communication skills.
- Experience in life insurance or financial services is highly preferred.
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Head of Insurance Customer Success in Taguig vacancy
- ...Head of Insurance Client Conservation Location: Taguig City Work Setup: On-site Work... ..., Operations, Technology, Marketing, Customer Experience, and Finance teams to deliver... ...Define KPIs, performance targets, and success metrics for conservation initiatives....
- ...Head of Customer Lifecycle Management (Insurance) Location: Taguig City Work Setup: On-site Work Schedule: Monday to Friday Employment Type: Full-time AVP / SVP / Head / C-level / Executive About the Role We are hiring a Head of Customer...
- ...established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app... ...Electronic Money Issuer licenses from a central bank. The Head of Customer Experience (CX) is a pivotal executive leadership role...
- ...Head of Customer Persistency Location: Taguig City Work Setup: On-site Work Schedule... ...increase customer lifetime value. The successful candidate will lead enterprise-wide... ...'s degree in Business, Finance, Insurance, or related field. ~10+ years of relevant...
- ...global supply chains. Inspired by a team of talented thinkers, an amazing culture,... ...leadership role responsible for ensuring customers receive outstanding onboarding experiences... ...reporting to the CEO. Proven experience successfully managing and developing multinational,...
- ...Position Title: Head of Expenses (AVP to VP Level) Location: Taguig City Work Setup: Hybrid Schedule: Monday to Friday,... ...Proficient in financial systems, reporting tools, and Microsoft Office applications Candidates coming from insurance and banking is a plus....
- ...We are seeking an experienced Head of Compliance Governance to lead and strengthen the... ...Compliance Risk Management Framework. The successful candidate will serve as a key member of... ...management experience within the insurance and/or asset management sectors is required...
- ...Job Title: Customer Success Manager (Tenable) Location: PhilPlans Corporate Center, Kalayaan Avenue... ...Bonus: ₱60,000 – ₱100,000 HMO Life Insurance Responsibilities: Encourage... ...Communication Engineering ~1–2 years of B2B / Account Management experience ~...
- ...whole Philippines team, specifically the operations team and clinical Lead and manage clinical operations to ensure the delivery of high-quality patient care. Develop, implement, and evaluate care plans in collaboration with nursing and allied health professionals...
- ...global operations strategy to optimize efficiency and productivity of workers or nurses. Management and Oversee, Client rosters.... ...the assessment of client's care, implementing care plans and successfully onboarding new clients. Foster a culture of continuous improvement...
- ...Oversee daily financial operations, including accounts payable and receivable. Ensure timely processing of payroll and compliance with relevant regulations. Conduct bank reconciliations and audits to maintain financial integrity. Stay updated on Philippine laws...
- ...solutions. We are looking for a Client Success Manager who can build strong partnerships... ...and retention Act as the primary point of contact for clients, understanding their... ...management, account management, sales, or customer success Strong relationship-building...
- ...Job Description We are seeking a Customer Success Manager (CSM) to build and maintain strong relationships... ..., and help them maximize the value of the company's products and services.... ...Performance-Based Incentives HMO after 6 months Life Insurance upon hiring...
- ...The Head of Digital Channels will craft the long-term and short-term strategies as well as oversee the development, maintenance and enhancements of the App to provide our customers a world-class, seamless experience through our platform digitally. This role is crucial...
- ...Job title: Customer Success Manager (Tenable) Work Set Up: Hybrid (2 days WFH; 3 days Onsite) Working Schedule (Shift and... ...2k Performance Bonus Incentive) Perks: Sign-on Bonus of 60k - 100K; HMO; Life Insurance Target start date: 30-Mar-26 Account Management...
- ...transformation company that offers a broad range of services, including customer support, technical assistance, back-... .... Position: B2B Customer Success Manager | Business Client Success... ...Bonus of 60k - 100K HMO Life Insurance Job Requirements •Bachelor's...
- ...Bachelor’s degree holder At least 3-5 years of experience in business development or... ...with clients to ensure high customer satisfaction and retention. Oversee end... ...collaborating closely with the operations team to successfully implement and manage new and existing...
- ...highly responsive Operations Manager to act as the execution arm of leadership . This is not a coordination role and not a... ...Manage operational compliance tasks when required 3. Customer Success & Public Image Own customer support quality and responsiveness...
- ...Bachelor's degree in human resources or related field Experience Level: 3–5 years Skills and Competencies: Strong knowledge of payroll, compensation and benefits, and human resource planning Qualities and Traits: Excellent communication, interpersonal skills...
- ...Manage and grow client relationships Drive customer satisfaction, retention, and renewals Act as the primary point of contact for assigned accounts Identify opportunities... ...with internal teams to ensure customer success Qualifications: At least 1 year of...
- ...individuals. They specialize in software development, IT consulting, digital automation, and smart technology integration. Position: Head of Business Development Industry: IT BPO Company Work Location: BGC Taguig Work Schedule: Monday to Friday, 9am to 6pm...
- ...We are looking for a Customer Service Manager who is passionate about leadership, driven by performance, and committed to delivering world-class customer satisfaction. Responsibilities: Handle customer calls via phone, email, or chat Provide accurate information...
- ...Job Summary The Deputy Head of Brand will support the overall development, execution,... ...reputation, and market positioning. The successful candidate will bring strong leadership experience... ...to enhance brand visibility, customer trust, and market differentiation. Monitor...
- ...Director of Client Retention (Insurance) Location: Taguig City Work Setup:... ...Full-time AVP / SVP / Head / C-level / Executive... ...initiatives focused on improving customer loyalty, increasing policy... ...customer retention, or customer success experience. ~5+ years leading...
- ...Job Summary: Developed, implemented, and managed company's brand strategy. In charge of supporting the brand department's leadership, guaranteeing brand coherence across all platforms, and spearheading projects that improve brand recognition, reputation, and market placement...
- ...Driven by our mission to bring billions of jobs to people, we’re here to change lives... ...of innovation and collaboration to score success as one. About Escrow Escrow.com,... ...individual who knows how to provide great customer service. Someone who is excited by the...
- ...financial technology company operating one of the Philippines' leading digital lending... ...organization combines data-driven marketing, customer acquisition, and brand innovation with... ...interview process. Job Role The Head of Marketing will lead the company's...
- ...opportunity could be for you! Join us as a Head of Finance Operations at B. Braun, a... ...governance to ensure efficient, compliant, and customer-centric finance operations aligned with... ...can we offer you? ~ Group Term life Insurance ~ Medical and Optical Reimbursement...
- ...Head of Policy Retention Location: Taguig City Work Setup: On-site Work Schedule... ...that improve policy persistency, reduce customer lapses, and maximize long-term client... ...Bachelor's degree in Business, Finance, Insurance, Marketing, or a related field. At...
- ...Role Title: Customer Success Specialist Department: Sales Reports To: Sales Group Manager Location: BGC, Taguig City–On-site Work... ...defined workflows. Required Qualifications: ● 4+ years of experience in Customer Success, Account Management, Client Services...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Insurance Customer Success. Be the first to apply!
