Ecommerce Customer Success Lead
Full-time
Focus Global Inc.
About the Role:
The Ecommerce Customer Success Lead plays a pivotal role in defining and implementing our Customer Success strategy.
Key Responsibilities:
- Customer Experience / Operations
- Recommend and lead strategies and initiatives that optimize the customer experience and improve efficiency
- Review customer concerns, identify intelligent solutions and ensure these are promptly executed. Handle escalations, customer recovery and retention.
- Build strong relationships with and collaborate with different internal and external stakeholders
- Data Analysis
- Analyze metrics and provide critical insights to internal stakeholders
- Identify customer insights through qualitative and quantitative analysis to support existing efforts and drive new projects and initiatives
- Knowledge Base Management
- Be the subject matter expert for customer success workflows, metrics, tools, etc.
- Manage and update external and internal knowledge base
- Handle internal cross training within the team and with other related teams in order to increase team productivity
- Team Management
- Lead and coach a team of associates
- Handle onboarding and training
- Manage performance and output
What We're Looking For:
- Graduate of any Bachelor's Degree
- 4-6 years experience in E-Commerce or customer service with at least 2-3 years in a leadership role
- Passionate about customer success and elevating the customer experience
- Must have excellent communication, people and decision making skills
- Highly organized – can manage multiple projects and meet critical deadlines
- Amenable to work on weekends and on shifting schedules
- Willing to do WFH and onsite (hybrid set-up)
- Must have a working laptop and stable internet connection home
- Knowledgeable in Google Business Suite (Gdocs, GSheets, GSlides, etc)
- Experience with Zendesk but not required
You are an ideal candidate if you are:
- An out of the box thinker - creative problem solver!
- A strong and persuasive communicator and presenter
- A lover of data and metrics - analytical and detail oriented
- Curious and have a lot of self initiative
- A team player - can both lead and support a team
- Willing to learn and experiment with new software tools
- Organized and systematic
Vacancy posted 7 days ago
Similar jobs that could be interesting for youBased on the Ecommerce Customer Success Lead in Taguig vacancy
- ...About the Role : As a Customer Success Specialist specializing in calls, emails, and after-sales support, your role is essential in carrying out exceptional customer experiences, resolving inquiries, and ensuring post-purchase satisfaction. By leveraging your excellent...
- ...Job Title: Customer Success Manager (Tenable) Location: PhilPlans Corporate Center, Kalayaan Avenue, Triangle Drive, Fort Bonifacio, Taguig Work Setup: Hybrid (2 days WFH; 3 days On-site) Schedule: Mondays – Fridays (Weekends off) Target Start Date: 30-Mar...
- ...results-driven marketing solutions. We are looking for a Client Success Manager who can build strong partnerships with clients, ensure... ...experience in client management, account management, sales, or customer success Strong relationship-building and communication...
- ...We are looking for a Customer Service Manager who is passionate about leadership, driven by performance, and committed to delivering world-class customer satisfaction. Responsibilities: Handle customer calls via phone, email, or chat Provide accurate information...
- ...Responsibilities: Manage and grow client relationships Drive customer satisfaction, retention, and renewals Act as the primary... ...expansion Collaborate with internal teams to ensure customer success Qualifications: At least 1 year of relevant experience...
- ...Job Description We are seeking a Customer Success Manager (CSM) to build and maintain strong relationships with enterprise clients within the Tech or IT industry. The ideal candidate will be responsible for ensuring customer satisfaction, managing account renewals and...
- ...offers a broad range of services, including customer support, technical assistance, back-... ...and IT solutions. Position: Customer Success Manager Industry: BPO Company Location... ...and B2B experience. •Experience leading meetings and regular cadences, quarterly...
- ...Job title: Customer Success Manager (Tenable) Work Set Up: Hybrid (2 days WFH; 3 days Onsite) Working Schedule (Shift and Days Off): Mondays - Fridays (Weekends off) Location: PhilPlans Corporate Center, Kalayaan Avenue, Triangle Drive, Fort Bonifacio Basic Salary...
- ...of innovation and collaboration to score success as one. About Escrow Escrow.com... ...by Freelancer Limited, is the world's leading provider of secure online payments, and... ...individual who knows how to provide great customer service. Someone who is excited by the prospect...
- ...Role Title: Customer Success Specialist Department: Sales Reports To: Sales Group Manager Location: BGC, Taguig City–On-site Work Schedule: US EST / Night Shift Role Purpose The Employer Success Specialist is responsible for supporting enterprise...
- ...As the eCommerce Promotions Coordinator , you will support the accurate... ...trade plan and a seamless customer experience. Working... ...maintain customer trust. Leading Self, Leading & Empowering Others... ...each financial year. Success in this role will be measured...
- ...KEY RESPONSIBILITIES Encourage customers to utilize new features that will help them... ...Develop plans that ensure that customers are successfully adopting our platform that align to... ...in a B2B setting) Experience leading meetings and regular cadences, quarterly...
- ...Native & Non Native Japanese - B2B Customer Success Manager For Non Native Japanese Speaker JLPT N1 Filipino candidates preferred. Can be in any countries as long they are willing to relocate back to Philippines. Location: Bonifacio Global City (BGC), Taguig City...
- ...Commerce Associate to join our dynamic team. The ideal candidate will manage product listings, oversee online operations, and enhance customer satisfaction across our digital platforms. Manage and update product listings on e-commerce platforms. Respond promptly to...
- ...Conduct regular business reviews (quarterly/annual) Collaborate with internal teams: Sales, Product, Marketing, Support, and Engineering Build strong client relationships and ensure customer success Align customers with tools and resources to maximize platform value
- ...conversion rate, and viewer engagement. 3. E-commerce Operations Lead day-to-day operations of TikTok Shop campaigns and promotional... ...with cross-functional teams (marketing, product, logistics, customer service) to ensure seamless execution. Optimize product...
- ...POSITION PURPOSE: As an Onboarding Success Analyst at Axi, you will be instrumental in facilitating our clients’ seamless onboarding... ...· KYC & Due Diligence: Responsible for executing Know Your Customer (KYC) processes and continuous due diligence in compliance with...
775000 $ per day
Own the technical direction and architecture of custom software solutions, leading teams through design and delivery. Set development standards and... ...strategic decisions that align with business goals and support successful project delivery. Roles & Responsibilities: - Expected...100000 Php
...quality Home furniture. That is committed to enhancing comfort and delivering better life experiences for customers worldwide. Position: Korean Customer Success Specialist Industry: Luxury Bed Company Salary: Php 100,000 Location: Taguig City Schedule:...- ...of services including software development, engineering, consulting, and BPO (Business Process Outsourcing). Position: Customer Service Team Lead Company Industry: BPO Company Work Location: BGC Taguig Work Schedule: Shifting Schedules Salary: Php44,000-...
- ...we're hiring exceptional talent with a track record of excellence to join us in shaping the next chapter. We're looking for a customer-oriented Relationship Manager to join our team. In this role, you will be responsible for building and nurturing strong long-...
- ...Job Title: Client Success & Sales Assistant Company: Whitestone Holdings Inc. Employment... ...and project KPIs. Booking & Sales: Lead the end-to-end booking process using our... ...). Experience: Proven background in a customer-facing role (Hospitality, Sales, VA, or Reservations...
- ...We are looking for a tech-savvy Ecommerce Administrator to manage and optimize our online storefronts. You will be responsible for day... ...site performance and generate reports on sales, traffic, and customer behavior. Ensure a seamless and secure customer checkout experience...
- ...Client Profile: This company is one of the leading IT companies that is providing IT Consultancy and data analysis. They have been in... ...Requirements: Bachelor’s Degree holder With at least 5-7 years customer service experience With at least 2-3 years team lead...
- ...Order Management – Operational Lead (Digital Customer Experience) Location: Taguig Work Setup: 3 days onsite per week Shift: Night shift Salary: PHP 30,000 – 35,000 Headcount: 1 About the Role We are looking for an experienced Order Management Operational...
- ...closing new business to existing and net new customers. The Account Executive empowers our... ...thereby driving cloud revenue growth through leading dedicated sales efforts to help... ...the SAP Next Gen - Academy for Customer Success, you will be responsible for the following...
- ...HIRING] Client Success & Sales Assistant – 5-Month Project Are you a polished communicator with a passion for high-end hospitality?... ...ROLE: Manage guest inquiries via email, chat, and phone. Lead the end-to-end booking process. Ensure guest success with empathy...
100000 Php
...quality Home furniture. That is committed to enhancing comfort and delivering better life experiences for customers worldwide. Position: Korean Customer Success Specialist Industry: Manufacturing - Retail Company Salary: Php 100,000 Monthly Location: Taguig...- ...LEAD, CREATE, INFLUENCE! Shape marketing strategy, develop a high-performing team,... ...achieving their career goals. ~ Demonstrated success in creating a positive, high-performance... ...that build brand awareness, strengthen customer engagement, generate demand, and drive...
- SAP SD Lead Consultant (Freelance) Position Description We are looking for an experienced... .... Required qualifications to be successful in this role • 10+ years of... ...than 10 years with ECC + WMS interface + Ecommerce process + retail process (opening of new...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Ecommerce Customer Success Lead. Be the first to apply!
