Customer Service (Bilingual- Spanish)
Full-time
Ripped Box Station
Key Responsibilities
- Serve as the first point of contact for customers by responding to general inquiries via phone, email, and chat.
- Provide accurate information regarding products, services, orders, shipments, and account-related concerns.
- Resolve basic customer inquiries efficiently while delivering a professional and positive customer experience.
- Escalate complex or unresolved issues to the appropriate support team following established procedures.
- Accurately document customer interactions, inquiries, and resolutions in the CRM or customer support system.
- Collaborate with internal teams to ensure timely resolution of customer requests and maintain service quality.
- Follow company policies, service standards, and established workflows to achieve customer satisfaction goals.
- Continuously learn product knowledge, systems, and processes to provide effective customer support.
Qualifications
- Previous experience in Customer Service, Call Center, Client Support, or a similar customer-facing role is preferred but not required.
- Fluent in English ; proficiency in Spanish is a strong plus.
- Experience in the Logistics, Shipping, Freight Forwarding, or Supply Chain industry is a strong advantage.
- Excellent verbal and written English communication skills with a neutral to minimal accent (North American or British accent preferred).
- Strong active listening, communication, problem-solving, and customer service skills.
- Comfortable handling customer inquiries through phone, email, and live chat .
- Quick learner with the ability to adapt to new systems, tools, and processes.
- Highly organized with strong attention to detail and the ability to multitask in a fast-paced environment.
- Proficient in using computers, CRM systems, and multiple software applications simultaneously.
- Positive, customer-focused attitude with a commitment to delivering exceptional customer experiences.
- Reliable, dependable, and interested in building a long-term career in customer service.
Vacancy posted 20 hours ago
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