Customer Service Representative
Full-time
CreaThink Solutions Inc
- Develop and deliver training programs for new and existing team members on product knowledge, communication skills, leadership and customer service excellence.
- Assess training needs and identify areas that require additional training.
- Collaborate with management or clients and other departments to stay up-to-date on product specifics,new features, and promotions.
- Identify and address performance gaps through targeted training.
- Create and maintain training materials such as presentations, handouts, and e-learning Modules and surveys.
- Create and submit training reports to the stakeholders.
- Evaluate the effectiveness of training programs and make improvements as needed.
- Stay up-to-date on industry trends and best practices in product training and incorporate them into our training programs.
- Proven experience as a Product Trainer or a similar role
- Excellent communication, presentation, and interpersonal skills
- Strong knowledge of adult learning principles and training methodologies
- Ability to design and develop training programs
- Ability to deliver engaging and effective training sessions to employees and customers
- Strong organizational and time management skills
- Bachelor's degree in a related field
Vacancy posted 21 days ago
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