Chat-Based Customer Service Agent

At HK BATIDA, we are a passionate team of professionals dedicated to helping people navigate their emotional landscapes and deepen their self-awareness. Our members bring diverse backgrounds in psychology, counseling, relationship coaching, and holistic healing, enabling us to offer a rich variety of services tailored to each client's needs.

We believe that healing is a journey, not a destination. Each person's path is uniquely shaped by their experiences, emotions, and aspirations.

Job Highlights

• Pure text-based online service : No voice or video interaction required, enabling you to start remote work effortlessly.
• No prior experience needed : We provide comprehensive on-the-job training and professional support for all new hires.
• Remote full-time position : Flexible working hours to fit your personal lifestyle and schedule.
• Stable compensation + growth opportunities : Realize your self-worth while spreading warmth and care.

Job Responsibilities

Provide intimate companionship and counseling services to overseas users through online text communication. Listen attentively to their inner voices, convey warmth and support, and be the "sunshine" in their emotional lives.

• Establish trust with clients, listen to and understand their emotional issues and concerns.
• Conduct emotional assessments for clients, analyze root causes, and develop tailored counseling plans.
• Provide emotional guidance and counseling services to assist clients in resolving emotional issues and stress.
• Guide clients in improving emotional management skills and enhancing their sense of well-being.
• Assist clients in managing various stressors, emotional distress, and interpersonal conflicts.
• Offer emotional support and advice to clients, helping them adjust their mindset and cope with challenges.
• Record counseling processes and outcomes, ensuring client information security and confidentiality.
• Continuously learn and enhance professional skills, staying updated on developments in emotional counseling field.

• For home office: Personal laptop/ desktop, broadband network stability.
• Educational Requirements: Bachelor's degree holders are eligible to apply
• Work experience: 0-3 years of experience, sales or education experience is a plus.
• Typing speed requirement: 50-80 WPM
• Counseling Skills: Strong communication, active listening, and interpersonal skills, capable of building effective trust with diverse clients.
• Emotional Management Skills: Demonstrates emotional stability and mature emotional management ability to address negative emotions expressed by Demonstrates emotional stability and mature emotional management ability to address negative emotions expressed by clients during counseling.
• Professional Ethics: Upholds professional ethics and responsibility, protecting client privacy and information security.
• Continuous Learning: Willingness to continuously learn and improve professional skills, participating in relevant training and certification courses.
• Team Collaboration: Possesses strong team spirit, able to collaborate effectively with operational teams.

Salary range (PHP):

• Training and assessment period comprehensive salary (about 2-3 months) 25,000-45,000 PHP.
• Comprehensive salary for 3-6 months of employment: 60,000 PHP and above.

Working Hours (PH Time):

Training Period

• Working Hours: 9:00 AM - 12:30 PM, 1:45 PM - 6:15 PM
• Work Days: 5 days a week, 8 hours per day

Non-Training Period (Night Shift)

• Working Hours: Determined by chosen shift
• Shift D: 9:30 PM - 4:30 AM
• Shift A: 3:30 AM - 10:30 AM
• Work Days: 6 days a week, with the option to select 1 day as a rest day