Client Delivery Director

Job Summary The Client Delivery Director (CDD) is accountable for end-to-end delivery excellence and performance across your client portfolio. You lead teams that execute marketing programs with precision, discipline, and measurable value, ensuring alignment with organization’s strategic objectives and client business goals. This role combines strategic leadership, program governance, and organizational delivery oversight, shaping how the company delivers consistent, scalable impact. You’ll partner with Client Partners, Client Success leadership, and functional heads to strengthen frameworks that drive client satisfaction, retention, and portfolio growth. Job Description

• Own delivery excellence, quality, and outcomes across a portfolio of Strategic, Growth, and high-risk enterprise accounts, ensuring predictable, on-time, and high-standard execution.
• Set and enforce delivery of governance, including QA standards, operating rhythms, escalation protocols, and risk prevention mechanisms across assigned portfolios.
• Lead delivery strategy for complex, multi-region programs, ensuring structured planning, stakeholder alignment, and outcome-driven execution tied to client value.
• Serve as the senior escalation and risk leader for delivery-related issues, proactively identifying and addressing risks before they impact client confidence, health scores, or revenue.
• Partner with Client Partners, Sr. CSMs, and Client Health & Risk to lead delivery of health reviews, align mitigation plans, and stabilize accounts when risk signals emerge.
• Represent Client Delivery in executive-level client conversations, including QBRs and strategic discussions, reinforcing confidence in execution and delivery leadership.
• Govern delivery of KPIs, reporting cadences, and performance scorecards to ensure visibility, accountability, and continuous improvement.
• Provide leadership oversight and coaching to Associate Directors, Delivery Managers, and Coordinators—setting expectations, developing capability, and ensuring succession readiness.
• Collaborate cross-functionally with Marketing Operations, RevOps, Creative, Data, and Activation leaders to drive operational consistency, scalability, and efficiency.
• Champion continuous improvement and innovation in delivery frameworks, tools, and processes, identifying systemic gaps and recommending scalable solutions that improve margin, efficiency, and client outcomes.
• Surface delivery insights and risks to senior leadership, informing strategic decisions related to retention, expansion, and long-term client value creation.

• 10+ years of experience in client delivery, marketing operations, or program management roles, including leadership of multi-account or enterprise-level portfolios.
• Extensive experience leading complex, multi-region marketing programs using structured program and project management methodologies.
• Hands-on experience with Jira, and other project management tools
• Proven ability to design, implement, and govern delivery frameworks at scale.
• Demonstrated success in influencing client retention, satisfaction, and profitability.
• Strong stakeholder management and executive communication skills.
• Proficiency in interpreting delivery performance data to drive operational and strategic decisions.
• Integrates marketing knowledge across projects, guiding clients/teams to link insights to outcomes, performance, and account growth opportunities.
• Recognized certification or equivalent experience in program management (e.g., PgMP, PMP, Agile Leadership) preferred.
• Thrives in a fast-paced, high-growth environment that requires strategic agility and operational depth.

• Work Location: Ortigas East, Pasig, Metro Manila
• Work Shift: Night Shift (8:00PM to 5:00AM)
• Work Set-up: Hybrid (2x a week RTO)