Hotel Sales Supervisor
Full-time
Field Outsource Asia Inc
The Sales Supervisor is responsible for overseeing daily Guest Services operations while driving room sales performance through Online Travel Agencies (OTAs) and corporate accounts. This role ensures revenue growth, operational efficiency, and excellent guest experience.
Key Responsibilities:
Guest Services Operations
- Supervise daily Front Office and Guest Services activities.
- Ensure efficient check-in and check-out procedures.
- Monitor room availability, occupancy, and booking accuracy.
- Handle guest concerns and ensure service recovery when needed.
- Train and guide Guest Services staff to maintain high service standards.
Room Sales & Revenue Generation
- Manage and update OTA platforms (rates, availability, promotions).
- Monitor online performance and booking trends.
- Develop and maintain corporate accounts.
- Conduct sales calls and client presentations.
- Prepare sales performance reports and recommend revenue strategies.
- Assist in planning promotional campaigns to increase occupancy.
Qualifications:
- Bachelor’s Degree in Hospitality Management, Business Administration, Marketing, or related field.
- Minimum of 2–3 years supervisory experience in hotel sales or front office operations.
- Strong knowledge of OTA platforms and corporate sales management.
- Experience in occupancy monitoring and revenue analysis.
- Strong leadership, negotiation, and communication skills.
- Results-oriented with strong personality and professional work behavior.
- Willing to work flexible schedules, including weekends and holidays.
Vacancy posted 12 days ago
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