Hotel Onboarding +Support Agent
HyperGuest
HyperGuest is looking for a Hotel onboarding Agent to join our team in the Philippines!
As a Onboarding Agent in Hyperguest Platform, you will assist our new customers to solve configuration-related needs in order to set the hotel's online distribution within our system
We are looking for someone who is Self starter and looking to make a major impact in a fast growing company.
*The position requires working on morning/evening shifts, including occasional weekends.
Responsibilities:- Set up hotel's profile based on Department's guidelines
- Serve as a primary contact for customers during the Onboarding process
- Hospitality/Travel experience- Must!
- Provide insights to our business customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
- Implement customer support software tools
- Promote a "customer first" environment at all times
- Communicate with customers worldwide through video calls, online chat, and emails
- Understand customer outcomes and analyze customer needs
- Achieve high Customer Satisfaction and retention
REQUIREMENTS
- 3+ years customer success experience
- Experience in implementation of customer support software tools – A must
- Experience from Travel Tech/Hospitality/Online travel industry- big plus!
- Experience is solving technical troubleshooting
- Proven track record of working in a customer-facing role
- Excellent English both spoken and written – A must
- Knowledge and experience with hotels reservation and Channel Manager systems – A plus
- Strong analytical skills, with the ability to translate data into insights
- Passionate to provide great service to customers worldwide
- Availability to work in shifts including occasional weekends.
Vacancy posted 21 hours ago
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