Technical Support Representative
Full-time
Eagle Group
TECHNICAL SUPPORT STAFF - iSolutions International Inc. and ITDepot Inc.
Qualification:
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of hardware, software, and networking
- Strong troubleshooting and problem-solving skills
- Good communication and customer service skills
- Familiarity with operating systems (Windows, macOS, Linux)
- Ability to work independently and in a team
- Willingness to learn new technologies
- Relevant certifications are a plus
Description:
- Provide first-line technical support to users via phone, email, or chat
- Troubleshoot hardware, software, and network issues
- Install, configure, and maintain computer systems and applications
- Escalate complex issues to higher-level support when needed
- Document incidents, solutions, and system changes
- Assist with system updates, patches, and backups
- Ensure security protocols and IT policies are followed
- Deliver user training and guidance on basic technical issues
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Technical Support Representative in Cebu vacancy
- ~ Technical Support Representative will be responsible for taking customer phone calls and responding to customer emails. ~ This position will entail solving technical problems and providing the best possible customer service at the same time. ~ Answer customer phone...
- ...Technical Service Representative (Email and Chat) About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico... ...Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven...
- ...Tech Support (Domestic ) will do the following: ~ Provide technical support to internal and external customers for Capital Equipment, including IVP, Cortrak, and Game Ready systems. ~ Log into the Game Ready Tech Support phone queue daily and deliver live support...
- ...TECHNICAL ENGINEER The role is to provide Technical after sales Support for IT Infrastructure Solutions and to convince the customer of the technical fit and technical value between the product being sold and the customer's use case/application, platform or environment...
- ...Technical Support Representative | Open for no experience Location: IT Park, Cebu Schedule: Full onsite, shifting schedule The Role As a Technical Support Representative , you’ll be the vital link between our customers and our technology, providing exceptional...
- ...Promote and sell products/services. Maintain and update customer databases. Meet or exceed sales targets. Provide customer support and follow-up. High school diploma or equivalent. Previous sales or customer service experience preferred. Strong...
- Technical support representatives help customers troubleshoot the problems they encounter to identify their causes and attempt solutions . They use a systematic approach that involves asking questions about the problem to understand more about it.
- ...and the skills to troubleshoot in a technical environment? We’re looking for someone... ...What will you be doing? The Technical Support Analyst role puts you in a high-exposure... ...to work toward creating a workforce that represents the diversity of our customers and...
- ...Job Title: Technical Support Representative Location: Cebu, Philippines Job Type: Full-time, Onsite Company Overview CSV Now, recognized for its talent acquisition expertise with Silicon Valley startups, is expanding into the BPO industry to deliver customized...
- Responsible for generating sales leads, developing B2B opportunities, converting prospects into sales, and maintaining excellent customer relationships while achieving sales targets.
- ...Description Provide technical support to customers using web hosting services. Assist clients with issues related to domain management and website setup. Diagnose and troubleshoot various technical problems related to servers and hosting accounts. Ensure customer...
- ...Key Responsibilities User Support & Troubleshooting Serve as the first point of contact for all IT-related inquiries via chat, email... ...ticketing system, or phone. Troubleshoot and resolve basic technical issues including: Password resets and account lockouts Email issues...
- ...Provide technical support to end-users via phone, email, and in-person. Troubleshoot hardware and software issues, ensuring prompt resolution. Maintain and update IT documentation and user manuals. Assist in network and system maintenance, including installation...
- ...Description Provide first-line technical support to end-users for hardware and software issues. Troubleshoot and resolve technical problems related to computers, networks, and peripherals. Document and track support requests in the ticketing system. Assist...
- ...Demonstrated honesty and integrity in previous roles, with a strong commitment to ethical behavior. • Prior experience as a technical support is an advantage. • Superior understanding of computer hardware and software systems. • Proficient with or the ability to quickly...
- ...Customer Service Representative – Technical Cebu City | Onsite Caldwell Communication About Caldwell Communication Caldwell Communication... ...training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are...
- ...systems and applications. Maintain and update documentation for support processes. Train users on new technologies and software.... ...Computer Science or related field. Experience Level: 2-3 years of technical support experience. Skills and Competencies: Proficient in...
- ...company operates in Cebu providing Japanese quality of IT service making it as the fastest growing IT firm Position: Japanese Technical Support Company Industry: IT Company Work Location: Cebu City Salary: Php 50,000 - Php 70,000 Work Schedule: Dayshift...
- ...Provide technical assistance to employees, troubleshooting hardware, software, and network issues. Key Responsibilities: Help users... ...systems and software ~ Good problem-solving and communication skills ~ Previous IT support experience is a plus...
- ...An IT Specialist manages, supports, and maintains an organization’s technology infrastructure. This includes computer systems, networks... ...Monitor and troubleshoot network and system issues Provide technical support and resolve user issues with computers or software...
- ...Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Diagnose and resolve technical hardware and software issues. Respond to user requests and troubleshoot problems efficiently. Install...
- An IT position generally involves managing and storing data using computers, software, databases, networks, and servers. As an IT professional, you may write programs, maintain networks, analyz With atleast 1-2 years experience
- A Fashion Sales Associate is responsible for providing excellent customer service, assisting clients in selecting and purchasing fashion items, and maintaining an inviting shopping environment. Key duties include greeting customers, offering styling advice, promoting products...
- ...least 2 year of related work (Preferred) *Other Qualifications: Technical, Proficient in MS/Canva AI, Keen to details, Hardworking,... ...maintain strong relationships with clients, providing technical support and product information. Conduct product demonstrations and...
- ...Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Technical Support Representative working onsite in Cebu, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our...
- ...Job Overview We are seeking Customer Support Representatives for our Satellite Radio Account in IT Park, Cebu. The role involves assisting customers... ...with subscription concerns, account inquiries, and technical-related issues while providing exceptional customer service...
- ..., Cebu City Step into a role where every interaction shapes the customer experience . We’re hiring Customer Service Representatives to support leading retail brands—helping shoppers with orders, products, returns, and account concerns in a fast-paced, customer-first...
- ...Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by... ...technologies. Position Summary: As a Customer Support Representative Tier 1, you are responsible for providing first-line voice support...
- ...Job Overview We are looking for experienced Customer Support Representatives to join our Financial Account based in IT Park, Cebu. The role involves assisting customers with financial-related inquiries, resolving concerns efficiently, and delivering excellent customer...
- ...Customer Support Representative About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the... ...Experience in the Client support area will be a plus; ~ Basic technical background (strong experience in using apps); ~...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Representative. Be the first to apply!
