Customer Service Representative (Team Lead)
Part-time
J-K Network Services
This company serve more than 30 years, it has grown to become one of the largest IT services companies in the world, They provide a wide array of services including software development, engineering, consulting, and BPO (Business Process Outsourcing).
Position: Customer Service Team Lead
Company Industry: BPO Company
Work Location: BGC Taguig
Work Schedule: Shifting Schedules
Salary: Php44,000-Php65,000
Work Set Up: Work on site
RESPONSIBILITIES:
- Training new customer service team members
- Effectively lead teams in duties including attrition management, performance management, career planning, and resource planning, among others.
- Help team members grow by coaching them, filling in knowledge gaps, and resolving skill and will challenges.
- Create and implement internal and external governance on a regular basis.
- Manage user/customer escalations and devise measures to address any issues and ensure ownership until they are resolved.
- College Graduate or any course
- Minimum experience of 4 years with customer service in the BPO/BPM industry
- 3 years in the role of a Team Leader
- Experience in handling a team of agent doing voice or inbound calls.
- Amenable to work in shifting schedules.
- Able to start ASAP
- Willingness to work in rotational shifts
Vacancy posted 11 hours ago
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