Product Support Engineer
Full-time
Momentive Software
Responsibilities Job Description
- Triage, analyze, and resolve customer concerns and problems, diagnose the root cause, and document interactions
- Provide troubleshooting, technical, and software advice and suggestions
- Conduct trainings and create documentation for team members and users
- Help create test cases and perform user acceptance testing for large feature deployments
- Become a subject matter expert for our product and its features
- BS in Computer Science, Engineering or related field, or relevant experience
- 2+ years of experience with manual cross browser testing
- 2+ years of experience in gathering functional requirements and breaking down test scenarios into executable test cases
- Excellent problem-solving skills with a strong attention to detail
- Excellent verbal and written communication skills
- Must be a self-starter who thrives in a team-oriented environment
- Proven propensity to learn new technologies quickly
- Experience with CRM software systems, web content management systems, membership management systems or other association software tools
- Technical skillset should include working knowledge of MS SharePoint, MS Word, MS Access, MS Outlook, MS Excel, HTML, XML and browser technologies, including developer tools
- Experience working in Agile methodologies
- Experience in Jira or related test management/bug tracking tools
Vacancy posted 19 hours ago
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