Desktop Support Engineer
Full-time
Gratitude Jobs Ahead HR Inc
I’m keeping your rules (Wipro, job hopper, Cebu onsite, shifting, ₱43K, ASAP, HC 1) and making the role read like a proper Desktop Support Engineer posting.
Desktop Support Engineer (Onsite) – Cebu City | Up to ₱43K Package
Work Setup: Onsite – Cebu City
Work Schedule: Shifting Schedules
Salary Package: Up to ₱43,000
Start Date: ASAP
Headcount: 1
Employment Type: Full-time, Permanent
Job Summary
We are looking for a Desktop Support Engineer to provide on-site technical support for end-users, ensuring smooth day-to-day IT operations. The role includes desktop/laptop support, user access management, and escalation handling. Candidates with strong experience in networking and firewall technologies and leadership exposure will be prioritized.
Key Responsibilities
- Provide Level 1–2 desktop support for hardware/software, OS, applications, and peripherals.
- Troubleshoot and resolve issues related to PCs/laptops, printers, scanners, VoIP phones, and conferencing tools .
- Support user connectivity issues (LAN/Wi-Fi/VPN) and coordinate with network/security teams when needed.
- Assist in network and firewall-related troubleshooting , including basic configuration checks and incident triage.
- Manage user accounts and access (password resets, onboarding/offboarding, permissions).
- Install, configure, and maintain standard images, software packages, antivirus, and security tools.
- Perform preventive maintenance, asset tracking, and documentation of procedures/solutions (knowledge base updates).
- Ensure timely ticket updates and resolution based on SLA; escalate recurring/major incidents appropriately.
- Provide guidance to junior staff and demonstrate leadership in daily operations when needed.
Qualifications
- At least 2nd year college completed or College Graduate (no specific course required).
- At least 5 years of relevant experience in IT support with solid exposure to networking/firewall environments .
- At least 2 years of leadership experience (team lead/SME/mentor/shift lead).
- Strong knowledge of:
- Windows OS / basic troubleshooting fundamentals
- LAN/Wi-Fi, VPN concepts, IP addressing
- Ticketing systems and support processes
- Preferred (not required):
- Cisco Certification , or security certification related to Palo Alto / Checkpoint / FortiGate
- Must be willing to work onsite in Cebu City and on shifting schedules .
- Not a job hopper (should have stable tenure per company).
- Must NOT be a present or former employee of Wipro.
Recruitment Process (Virtual)
- Initial Interview
- First-level Ops Interview (MS Teams)
- Technical Interview (MS Teams)
If you want, paste your actual tool stack (Windows version, ticketing tool like ServiceNow/Jira, AD/O365, firewall brand used on site). I’ll tailor this JD so it matches the client environment and gets better quality applicants.
Vacancy posted more than 2 months ago
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