Human Resources Manager

About the role

The HR Manager leads and manages the day-to-day Human Resources function for the Philippine business, covering head office and site-based teams nationwide in a fast-paced service environment. The role works closely with management and department heads on manpower requirements, employee concerns and organizational needs, and carries end-to-end accountability for the employee lifecycle — from hiring through separation — while ensuring compliance with company policy and Philippine labor laws.

Key responsibilities

• HR business partnering and manpower planning — Partner with business leaders to translate business plans into manpower and HR plans; align headcount with approved budgets and advise on organizational capability and people risks.

• Talent acquisition and employee lifecycle — Oversee end-to-end recruitment from manpower requisition through onboarding and regularization, and maintain accurate, confidential 201 files and HRIS records.

• Employee relations and due process — Handle employee concerns, grievances, investigations and disciplinary cases including NTEs, administrative hearings and notices of decision; ensure the Code of Conduct and due process are consistently applied.

• HR policies and procedures — Develop, review and recommend improvements to HR policies, the employee handbook and HR guidelines, and ensure consistent implementation across the business.

• Compensation, benefits and employee services — Oversee payroll coordination, timekeeping, leave administration, HMO and government-mandated benefits (SSS, PhilHealth, Pag-IBIG), including 13th month pay and final pay.

• Performance management, training and development — Run the performance and probationary review cycles, coach managers on applying them, oversee orientation and training programs, and assess promotions, transfers and other personnel actions.

• Employee engagement, recognition and culture — Develop and carry out engagement, retention and recognition programs, and act on the underlying causes behind turnover and employee feedback.

• Compliance and people risk — Ensure compliance with the Labor Code, DOLE regulations and statutory requirements; maintain audit-ready records and escalate people-related risks promptly.

• Office administration and workplace safety — Oversee office operations, vendors and facilities, workplace safety and OSH compliance, and business continuity arrangements.

• Reporting, improvement and team leadership — Provide timely HR reports and insights to management, lead and develop the HR team, and improve HR processes, SOPs and reporting.

The role may also take on cross-functional initiatives, special projects and other assignments as reasonably required, consistent with its level and business needs.

About you

• Bachelor's degree in Human Resource Management, Psychology, Behavioral Science, Business Administration or a related field.

• At least eight years in HR, including three years in a managerial capacity.

• Solid experience across recruitment and selection, compensation and benefits, employee relations, training and development, manpower planning, performance management, HR administration and labor relations.

• Experience developing, reviewing and implementing HR policies and procedures.

• Strong grasp of employee discipline, grievance handling and proper due process.

• Working knowledge of Philippine labor laws and government regulations.

• Proficient in Microsoft Office and HRIS.

• Experience in fast-paced, service-oriented or multi-site environments an advantage.

• Strong leadership, decision-making, problem-solving and communication skills.