Customer Support
Full-time
International Marketing Group
About the role
Assist in the daily operations of the Customer Service Department, handling patient inquiries and concerns regarding in-patient, out-patient, billing, admissions, professional fees, and other hospital services.
Key responsibilities
- Handle patient inquiries and concerns regarding in-patient, out-patient, billing, admissions, professional fees, and other hospital services
- Provide accurate information and timely assistance to patients, clients, and visitors
- Coordinate with different departments to address customer concerns and service requests
- Assist in resolving customer complaints and escalate complex issues to the supervisor when necessary
- Maintain accurate records of customer interactions, inquiries, and resolutions
- Support the implementation of customer service standards, policies, and procedures
- Perform administrative and clerical tasks related to customer service operations
About you
- Bachelor's Degree in Business Administration, Management, Communications, Healthcare Administration, or any related field
- At least 1–2 years of experience in customer service, healthcare, HMO, or a related field is preferred
- Excellent verbal and written communication skills
- Strong customer service and interpersonal skills
- Ability to handle patient inquiries and concerns professionally
- Basic knowledge of hospital processes, HMO transactions, billing, admissions, and insurance procedures is an advantage
- Proficient in Microsoft Office applications and basic computer operations
- Detail-oriented, organized, and able to work in a fast-paced environment
- Willing to work on shifting schedules, weekends, and holidays if required
Vacancy posted 7 days ago
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