Customer Support Executive
Booth and Partners Pte Ltd
About The Client
Founded in 2014, our client, All That Jazz is a leading dance academy in Singapore with over 1,500 students across 5 locations. We specialize in Jazz, Ballet, Tap, Street Dance, Acro, Musical Theatre, and Contemporary dance. Our 50+ team members operate in a vibrant, collaborative culture dedicated to high-quality dance education.
Role Overview
We are seeking a responsive, solutions-focused Customer Support Executive to manage incoming customer inquiries across all studios. Operating primarily through our centralized messaging platform, you will act as a primary point of contact, delivering clear, warm, and timely support regarding class schedules, enrollments, fees, and studio policies.
Key Responsibilities
Chat & Ticket Management: Monitor and manage multi-channel inquiries via Respond.io (WhatsApp, web forms, click-through ads, and emails).
Service Excellence & Speed: Maintain target SLAs—first response within 30 minutes , resolving queries within 2 hours .
Customer Communication: Provide accurate details on trial classes, studio fee structures, payment queries, and policies using a warm, professional, and empathetic writing style (leveraging AI tools where appropriate for clear communication).
Operational Execution & Handover: Execute administrative tasks in studio management systems ( iClassPro ) and build detailed shift handovers for team continuity.
Inquiry Prioritization: Identify and prioritize time-sensitive leads (e.g., new trial inquiries) over lower-priority requests (e.g., makeup class tokens).
Escalations: Route complex operational issues, teacher assessments, or fee disputes to Studio Managers or the General Manager.
Requirements
Qualifications & Requirements
Experience: Proven experience in chat-based customer support, administrative support, or messaging platforms.
Communication Skills: Strong written English skills with the ability to communicate clearly and empathetically with diverse international backgrounds.
Tech-Savvy: Quick learner accustomed to managing multiple systems (Respond.io, Google Workspace, studio booking software) and comfortable utilizing AI tools to refine response tone and clarity.
Work Style: Exceptional attention to detail, strong prioritization skills, and a solutions-oriented mindset under high-volume periods.
Nice-to-Haves: Prior experience or personal passion for dance/performing arts, or familiarity with Respond.io and iClassPro.
Work Schedule: 5-day work week across a 7-day roster | Fixed Shifts : 9:00 AM – 6:00 PM or 1:00 PM – 10:00 PM (SG Time)
Holiday Schedule: Singapore Public Holidays (Observing Christmas, Chinese New Year, and National Day; weekend/holiday coverage required during peak seasons with premium pay provided for local working holidays)
Target Start Date: Immediately (before mid-October 2026) OR late November 2026 (post-annual recital)
- ...Description Provide exceptional customer service to clients via phone, email, and chat. Resolve customer inquiries and complaints... ...delivery. Identify and escalate issues that require additional support or changes in procedure. Requirements With Bookkeeping...
- ...JOB DESCRIPTION The Customer Support Representative will manage customer support cases that require investigation, follow-up, and coordinated resolution. The successful candidate should be organized, capable in the relevant field, and able to work professionally with...
- ...Provide excellent customer service to members of company and the other individuals seeking assistance by answering questions about products or services, processing orders and handling complaints. Maintaining relationships with current customers by providing them with...
- ...manual work out of getting paid. Our 1,100+ customers manage A$19 billion in receivables... ...in. We're hiring a Technical Customer Support Specialist to be the go-to problem solver... ...investigate and fix data issues. Write and execute SQL queries for production...
- ...CUSTOMER SUPPORT WITH BOOKEEPING CLIENT - DISCLOSED UPON JOB OFFER MAKATI CITY On-site 15,290 - 17,000 JOB DESCRIPTION: The Customer Support with Bookkeeping representative is responsible for delivering client service while maintaining financial and accounting...
- ...Description Provide exceptional customer service by addressing inquiries and resolving issues. Assist customers in navigating product features and functionalities. Maintain detailed records of customer interactions and issues. Collaborate with team members...
- ...and on a shifting schedule Open to fresh graduates and applicants with or without BPO experience Responsibilities: Handle customer inquiries via phone, chat, or email in a professional manner Provide accurate information, assistance, and resolution to...
- ...What you´ll do Execute day to day activities related to North American Customer Service operations in the area of HCB – Blocked Order Processing, Order Entry Processing... ...pulse checks Provide operational/ad hoc tasks support and team project collaboration as needed...
- ...Customer Support Agent – Freshers Welcome Job Overview We are hiring enthusiastic individuals to provide support to customers through phone calls and other communication channels. Previous experience is not necessary because complete training will be provided....
- ...Service Country’s leading manufacturer, operator, and developer of Custom Self-Service Transaction Machines & Payments Systems. Leading... ...and making an impact on society What the Junior Customer Support Associate Looks Forward to Doing Well As a Junior Customer...
- ...We are seeking a Customer Support Associate to join a growing team in Makati. The ideal candidate will provide excellent customer service by handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and support. Key...
- ...Russia, Australia, China & Middle East to visit the most popular tourist destination in the Philippines. Position: Spanish Customer Travel Support Industry: Travel Agency Location: Makati City Salary: PHP 60,000 - Php 80,000 gross Schedule: Monday -...
- ...international account team. You will handle inbound/outbound calls with customers from various countries, assist with inquiries, and provide... ...salary with international account premium Health benefits Career growth opportunities Comprehensive training and support...
- ...Manila Job Overview: ~ We’re looking for dedicated and customer-focused individuals to join our team as Banking CSRs. In this... ...and exclusive employee discounts A diverse, inclusive, and supportive workplace Ready to Start? Apply today and become part of...
- ...JOB RESPONSIBILITIES: Confers with the customers by telephone, email, in person in order to provide information about products and services. Keep records of customers interactions and transactions, recording details of inquiries, complaints and comments, as well...
60000 - 85000 Php
...software company who are delivering high quality and cost effective products and platforms to their clients Position: Vietnamese Customer Support (5 Heads Needed) Industry: IT- BPO Company Salary: Php 60,000- Php 85,000 Monthly Schedule: 5 days per week (Shifting...- ...The Customer Development Executive is responsible for building and maintaining strong relationships with clients, driving sales growth, and ensuring customer satisfaction in the Food & Beverage sector. This role combines sales, account management, and business development...
- ...Description Provide exceptional customer service and support to sellers through various channels. Resolve issues and answer inquiries related to seller accounts efficiently. Assist in onboarding new sellers and help guide them through platform features. Maintain...
- ...What you´ll do Efficiently manage and respond to customer inquiries via email, ensuring timely and accurate communication Monitor and provide updates on order delivery status to enhance customer satisfaction Generate and print invoice copies with a focus on accuracy...
- ...Headcounts Needed: 10+ FTEs Industry: IT Consulting (BPO) About the Job: We are looking for a Mandarin Bilingual Customer Support Specialist to join our client's team and provide support to US-based customers through voice-based customer service interactions...
- ...for a driven and results-oriented Sales Executive to join our growing team. In this role,... ...IT solutions and services to prospective customers Build and maintain strong, long-lasting... ...Collaborate with internal teams to support client requirements and enhance sales strategies...
- ...Day 1 HMO Life Insurance Position Overview We are seeking a Project-Based Operations Associate (KYC Analyst and Customer Support) to support onboarding, verification, and ongoing due diligence processes, as well as answering calls / inquiries from clients...
- ...The Business Development Executive reports to the Business Development Head. Primary responsibilities... ...This position interfaces with internal customers (Operations and Accounting Departments)... ...working team relationships with all support departments. Attend all required...
18000 Php
...POSITION SUMMARY The Commercial Executive supports the commercial leasing team by generating leads, qualifying corporate tenants, scheduling... ...backgrounds in: Sales Marketing Real estate Customer service Corporate account management Important Hiring...- ...Job Title: Food & Beverage (F&B) Sales Executive Reports To: Sales Manager Job Summary... ...Conduct market research to identify potential customers, industry trends, and new sales... ...delivery handover. Sales Coordination & Support Coordinate with operations and events...
- ...Solutions, we combine ingenuity, collaboration, and customer-centricity to deliver solutions that drive financial... ...exciting place to be. About the Role: The Operations Support Intern will assist in planning and executing kiosk/machine deployments, supporting site prep,...
- ...outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As... ...mission, just like you! Roles and responsibilities: Inbound Support ~ Receiving calls from client and address their concern /...
- ...Provide administrative support to executives, managing schedules, and organizing meetings. Assist in the preparation of reports, presentations, and correspondence. Coordinate travel arrangements and itineraries for executives. Maintain confidentiality in handling...
- ...The Corporate Sales Executive is responsible for identifying, developing, and managing business... ...inquiries and provide after-sales support Maintain accurate sales records and reports... ...and convert them into sales Ensure customer satisfaction and retention Recommend...
- ...Provides administrative support to the Executive Director. Coordinates with the Board of Trustees, Senior Management Team (SMT), partners, funders, and support group. Handles incoming and outgoing calls and documents of the ED and Board of Trustees. Handles EDs...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Executive. Be the first to apply!
