Technical Support Representative
Full-time
Miranda HR
Description - Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to customer inquiries via phone, email, or chat in a professional manner.
- Document customer interactions and technical issues in the CRM system.
- Assist in training new customers on product features and functionality.
- Collaborate with engineering teams to improve product reliability and customer satisfaction.
Requirements
- Educational Qualifications: High School diploma or equivalent preferred.
- Experience Level: 0–2 years of experience in customer service or technical support.
- Skills and Competencies: Excellent customer relationship management abilities.
- Skills and Competencies: Proficiency in English language communication.
- Skills and Competencies: Familiarity with pre-sale technical support processes.
- Qualities and Traits: Strong problem-solving skills and a customer-oriented mindset.
Vacancy posted 4 hours ago
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