Japanese Customer Success Analyst
Full-time
J-K Network Services
COMPANY PROFILE: This top-tier company provides outsourcing and human resource consultancy services to help Fortune 500 firms provide the best solutions to their company. This is a consulting firm that handles retirement plans, professional consulting, and outsourcing services. Position: Japanese Customer Success Analyst Company Industry: American HR consultancy Firm Salary: Php 90,000 - Php 100,000 Work Location: Taguig Work Set-up: Hybrid (4x onsite per month) Work Schedule: Will follow APAC (Asia-Pacific) Time Holidays: Japan Holiday
BENEFITS:
Offer compensation & benefits is competitive against market and industry standards All mandatory benefits required by law High basic Salary means high 13th month, holiday pay and more Other benefits are discussed during job offer stageJOB REQUIREMENTS:
Open to both Filipino and Japanese nationals. Open to N1 and N2 passers or non-passers Proficient in speaking Japanese and English Must be at least a business level of Japanese College undergraduates are welcome to apply. Ability to plan, strategize and prioritize workload With Customer Service Experience (Voice Calls)JOB RESPONSIBILITIES:
Responsible for Data management and reporting activities Monitor databases to identify which Japanese client contracts are set to expire Support team in renewals of contracts for existing clients Handle administrative onboarding of new clients Conduct interactions between company clients and vendors Maintain the corporate clients' data to ensure the status of every Japanese contract is updated in real time.RECRUITMENT PROCESS: ONLINE (MS TEAMS)
TA CV Screening HM CV Screening L1 Business interview - panel Final interview with onshore partner and language assessmentVacancy posted 8 days ago
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