Order to Cash Operations Associate Manager

RESPONSIBILITIES:

• The person will be responsible for overseeing teams of Processors and Analysts under Order management/Billing and Accounts Receivable/Collections.  He/ she has performance oversight for their team and ensures that productivity and quality metrics are met and reported.   He/ she also oversees complex cases and customers and troubleshoot issues.   

• Ability to identify and assess process related complexities and propose potential solutions

• Flag risks in a timely manner to external and internal stakeholders with proposed plans

• Build solid relationship with stakeholders / business partners

• Ability to liaise / work with cross-functional teams, for instance, mobilization / transition; technology services, recruitment, human capital development, etc.

• Build brilliant control framework to ensure flawless delivery of services in line with established service level agreements

• Exposure to business transformation – basic-to-intermediate knowledge on automation / hyper automation / Power BI dashboards / ML / Gen AI

SKILL AND QUALIFICATIONS:

• Open to Accountancy, Business and or Finance course graduate and undergraduate with strong relevant work experience

• with at least 5 years strong related work experience on Order to Cash / Accounts Receivables (i.e. Sale/Order Management, Billing, Cash Applications, Deduction Management and Credit & Collections -B2B)

• With at least 7 to 8 years of OTC/Accounts Receivable experience

• With 5 years of supervisory experience

• Amenable to work Full RTO in Quezon City, Mandaluyong, Taguig, or Alabang

• Willing to work in any shifts i.e. night shift, graveyard schedule etc.

• Good communication skills

#LI-PH

Quezon City

Mandaluyong City

Taguig

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