Search Results: 12,592 vacancies
32000 Php
Basic Functions
Responsible for managing staffing models and scheduling processes
Role & Responsibilities
Manage the scheduling process of the program.
Create agent schedules, IDPs and make necessary adjustments as necessary.
Acts as backup to the WF...
VCC Link, Inc.
Pasay
4 days ago
...call volumes, intra-day patterns, root cause analysis)
Gather workforce metrics/data and distribute reports (e.g., call volumes, AHT,... ...experience
At least 2 years of experience as Workforce Scheduler
Must have – Intermediate to Advance Excel, Access, Excel dashboarding...
120000 Php
MAIN RESPONSIBILITIES:
1. Scheduling software administration and support: review/test/deploy new software versions, pro-actively follow-up on
the platforms performances (capacity planning), platform incident follow-up and resolution in relationship with the
Software...
Nityo Infotech
Muntinlupa
4 days ago
...any hitlist, corrections, clarification or ambiguities to the job and any related documents thereto.
Double check works of other Scheduler for the accuracy of their job.
Self-checking of their job.
Perform other duties and responsibilities that may be assigned by the...
SCOTT PARK GROUP PHILIPPINES INC.
Makati
4 days ago
...Qualifications & experience
~2-4 years Workforce Management focused on Forecasting and Scheduling in a BPO setting
~ Excellent Microsoft Excel and in the Microsoft suite
~ Experience with any Workforce Management tools (NICE IEX, Genesys, Verint, Five9)
~ Excellent...
40000 Php
...At least 2 years of professional experience
• Experience in workforce planning would be an advantage
• Good organization skills; able... ...multiple time zones as needed; willing to adjust work schedule as necessary to meet peak demands and customer requirements
•...
VCC Link, Inc.
Taguig
12 days ago
...The Lead Scheduler is responsible for creating call volume forecasts, calculating interval staffing requirements, and organizing schedules... ...the day-to-day scheduling based on requirements to determine workforce needed to meet fluctuating volumes and staffing demands...
...application.
Accenture in the Philippines is currently looking for Workforce Services Specialist, we are looking for the best talents who... ...in either of the following skills: RTA (Real Time Adherence), Scheduling, Capacity Planning and Forecasting.
Must be willing to...
...Philippines is currently looking for talented individuals for our Workforce Associate Manager .
About Us: Accenture is a leading... ...in either of the following skills: RTA (Real Time Adherence), Scheduling, Capacity Planning and Forecasting
Must have an experience...
...Sutherland is seeking an analytical and dynamic person to join us as a Workforce Management Manager . The WFM Site Lead will coordinate all aspects of workforce planning, scheduling, and real-time management for the assigned site(s). We are a group of energetic and...
...volumes and staffing requirements based on historical data, trends, and business needs.
Create and maintain accurate staffing schedules in time to ensure that all service level targets are met.
Monitor real-time adherence to schedules and make necessary adjustments...
...Sutherland is seeking an attentive and goal-oriented person to join us as a Workforce Scheduler. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed...
...performance.
Facilitates real-time discussions with necessary stakeholders.
Responsible in processing the hourly, daily, weekly, monthly schedule adherence reports
assumes and performs other duties and responsibilities not specifically outlined herein, but which are...
Kinect Incorporated
Quezon City
11 days ago
...supplies and materials onto the construction site, and ensure that supplies, construction materials and equipment are received on schedule
Prepare and maintain various reports on the progress of work, materials used and other relevant information using manual or computerized...
Research and Design Management Construction Inc
Quezon City
more than 2 months ago
...The Workforce Manager provides Operations Director/Managers with input on possible resolutions and solutions to escalated issues and... ...ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time service issues, RTA activity, adherence...
• 2+ years of hands-on experience in WFM in a call center inbound voice process
• 1+ year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEX.
• Very proficient with Microsoft Excel
• Ability to scrub, dissect, and shape...
V-Call Center Link (VCC Link), Inc.
Taguig
a month ago
...Philippines is currently looking for talented individuals for our Workforce Senior Analyst .
About Us: Accenture is a leading global... ...from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting).
Responsible for developing and ensuring...
55000 Php
Qualifications:
- College Degree.
- 2-3 years experience in Workforce Management. Experience with forecasting and scheduling.
- With supervisory experience handling Lead RTA or Lead WF.
- Experience in handling all LOB (Email, chat and voice)
SmartBooks, Inc.
Pasig
a month ago
35000 Php
...professionals across 9 delivery centers in the Philippines, we remains the country’s largest offshoring solutions provider.
Scheduling Coordinator/CSR be 100% YOU!
Purpose
The purpose of this position is to provide support in customer service administration...
Manpower Core Group Inc.
Quezon City
18 days ago
33000 Php
QUALIFICATIONS:
- College Graduate or completed at least 1 year in college
- At least 2 years of hands-on experience in WFM in a call center inbound voice process
- At least 1 year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEXA
Headstart Specialist
Pasay
3 days ago
