Immediate Hiring - Workforce Specialist
Full-time
HR Network Inc.
- Forecast staffing needs based on workload, trends, and business goals to ensure adequate coverage.
- Create and optimize employee schedules and shift assignments for efficiency and service quality.
- Monitor real-time operations to address staffing gaps and ensure adherence to schedules.
- Analyze workforce performance and generate reports to support process improvements.
- Collaborate with operations and HR teams to align workforce plans with organizational objectives.
- Bachelor's degree in any related course
- with 5 years of experience in leadership and team management
- with 5 years of experience as workforce manager in BPO industry
- with 5 years of experience in handling ACD switches like Avaya CMS, Symposium, Verint and NGUCC
- willing to work in Paco, Manila
Vacancy posted more than 2 months ago
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