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- ...the first point of contact for customers seeking technical assistance over the phone or email Perform troubleshooting... ...Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and...
- ...Recognizing and escalating more difficult problems to Tier 2 support Desired experience: Candidates must have at least... ...employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care...
- ...The Tier 1 IT Helpdesk, or MSP Support Agent provides high-quality customer service and technical support to clients through multiple communication channels, primarily by phone. Serves as the frontline support for IT and High-Speed Internet Access (HSIA) concerns, ensuring...
7 $ per hour
...U.S.-Based Technology Startup Seeking IT Helpdesk Specialists Location: Remote (Applicants... .... As the customer base grows, the support team needs broader coverage outside traditional... ...-related problems, and escalate more technical product issues to the appropriate internal...- ...Oversee and maintain computer hardware, software, network and other peripherals Resolve technical issues and respond on service requests in a timely manner. Endpoint support (Sophos, Intune, AD, M365, etc) Handle onsite/colocation equipment (server rack,...
- ...fast-growing technology companies, helping its clients represent, protect and grow their... ...experience firsthand our dedication to supporting People First. Job Description IT Help... ...to imagine what it's like being an IT Helpdesk. Imagine yourself going to work with one...
- ...We are looking for a Junior helpdesk engineer. The person applying... .... The technologies we use and support are varied, and thus we are looking... ...of the following areas: Technical Skills Microsoft... ...motivated and customer-focused IT professional with experience providing...
- ...Role: Senior IT Helpdesk Manager Benefits Salary: 60000-70000 php Leave: 16 days... ...ownership of building and delivering IT support across multiple brands (Remotee / Accountee... ...a hands-on role, providing day-to-day technical support while establishing the systems,...Remote job
- ...Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related technical field. At least 2 years of experience in backend product support, ad tech engineering support, or technical integrations (BPO or SaaS support preferred). At least...
- ...in Business, Marketing, Business, Information Technology, or related field. At least 2 years of experience in customer or technical support, preferably in a digital advertising or BPO environment. Proven expertise with live chat and ticketing tools like Zendesk,...
- ...What is your mission? We are looking for an IT Support Technician to provide first-level technical support, manage IT incidents and service requests, and ensure a seamless end-user experience. The role is responsible for incident management, remote troubleshooting,...
- ...Job description: Provide first and second-level support for server, network, and system incidents. Monitor infrastructure components... ...Science, or related field. ~1–3 years of experience in IT Support or Infrastructure operations. ~ Certifications in...
- ...Job Description: Provide timely technical assistance for Freshservice-related issues. Maintain system uptime and configuration... .... Enable efficient use of Freshservice features across IT teams. Support business operations through proactive maintenance and...
- ...Software Engineering, Information Systems, or a closely related technical discipline. Advanced degree (MBA or M.S. in a technical or... ...Experience Minimum 2 years of experience in backend product support, ad tech engineering support, technical integrations, or QA in...
- ...Qualifications: Experience At least 2 years of professional experience in backend product support, ad tech engineering support, technical integrations, or a related technical operations role. Experience in SaaS, especially with API-first platforms, multi-tenant...
- ...candidates with demonstrated WFM or BPO operations expertise. Experience With or without professional experience in customer support, technical support, workforce management, or a related operations role. Experience within a BPO, digital advertising, or online...
- ...commitment to our partners' success. Job Summary The IT Analyst – Technical is an Oracle Fusion ERP or OTM or OIC technical... ...This individual is part of the fast-paced technology team supporting Wego’s global chemical distribution network in complex...
- ...Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical discipline. Equivalent hands-on technical experience in a QA, support engineering, or ad tech role will be considered alongside formal education. Experience:...
- ...considered alongside relevant operational management experience. Experience At least 2 years of experience in customer support, technical support, workforce management, or a related BPO operations role. Experience within a digital advertising, BPO, or online...
- ...Information Technology, Computer Science, Software Engineering, Information Systems, or a related technical field. At least 2 years of experience in customer or technical support, preferably in a digital advertising or BPO environment with experience in backend product...
- ...As a Technical Support Engineer, you will be responsible for troubleshooting, diagnosing, and resolving customer issues in an accurate and timely... ...with a Bachelor's Degree in Computer Engineering, or any IT-related course. Positive attitude and willingness to learn....
- ...devices. Conduct preventive maintenance of IT equipment including hardware inspection,... ...cleaning of computers and data racks. Support branch device deployment activities... ...in IT support, desktop support, or field technical support roles. Strong knowledge of desktop...
- ...Job Description: Provide Level 1 field support and Remote support for servers (SR650 V3). Ensure proper installation, replacement... .... Communication: Strong ability to communicate complex technical information clearly to both technical and non technical stakeholders...
- ...Job Summary: To be able to provide after-sales technical support to API Developer Portal/Marketplace products and handle issues or inquiries... ...improvements. Requirements College graduate in any IT related course Strong analytical and planning skills...
- ...To create conditions within which people can thrive! As a Technical Support Representative, you will address customer needs and concerns... ...enthusiasm for sales and upselling. Completed Senior High School or its equivalent (2nd year college). Computer and IT related...
- ...Must be a self-starter and loves to collaborate with the team and client Job Summary We are seeking an experienced IT Operation Support professional. This role extends beyond APAC support and contributes to a variety of IT-related functions, management responsibilities...
- ...Job Title: IT Support Technician (Remote) Schedule: Monday–Friday | 9:00 AM – 5:00 PM EST Location: Remote Job Description... ...be the first point of contact for client end users, providing technical support and resolving day-to-day IT issues in a fast-paced,...Remote job
- ...development, distributed professional teams, software product quality assessment, and «all-things-digital» solutions, is looking for a Technical Support Engineer to join our dynamic team. Working hours: 9:00 - 18:00 in UK time zone OR 9:00 - 18:00 in US EAST time...
- ...application development (non-OMS) landscape. We are looking for an IT Support Associate who has experience providing remote support for US-... ...customer support skills with the ability to communicate technical concepts clearly to non-technical users in a professional services...
- ...At ShipHero, we make it easy to manage eCommerce logistics in more ways than one. Our... ...retailers, and 3PLs to help them grow. As a Support Engineer at ShipHero, you will work with... ...skills The ability to explain technical issues to a non-technical audience in an...Remote job