IT Technical Support

Company Overview  

• OnSpot Global is a dynamic startup company specializing in providing top-notch outsourcing solutions, with a particular focus on the logistics industry. While our core expertise lies in logistics, we are also well-equipped to cater to the diverse outsourcing needs of businesses across various sectors. 
• We are committed to delivering exceptional customer service and building strong relationships with our clients. Our team of experienced professionals provides tailored solutions that meet the unique requirements of each client. We are seeking a highly motivated and results-oriented Sales Development Representative to join our team and contribute to our growth. 

About the Role   

•   We are seeking a remote IT Administrator to provide on-call technical support for a low-volume support environment (approximately 1-2 calls per month). The ideal candidate will have at least 2 years of IT experience, strong troubleshooting skills, and the ability to respond promptly to technical issues during designated on-call hours. This role requires familiarity with remote troubleshooting, networking concepts, and common IT tools, with training provided on our RMM (Remote Monitoring and Management) tool. 

Key Responsibilities: 

• Remote IT Support: Provide on-demand technical assistance for end users via phone, email, and chat. 
• Troubleshooting: Diagnose and resolve hardware, software, and networking issues efficiently. 
• Remote Assistance: Use remote support tools (e.g., TeamViewer, AnyDesk, or company-provided RMM tool) to access and resolve technical issues. 
• System Monitoring & Maintenance: Support IT infrastructure, including basic networking, IP addressing, router configuration, and firewalls. 
• Documentation & Reporting: Maintain accurate records of support calls, resolutions, and any recurring issues. 
• Communication & Collaboration: Work with internal teams and stakeholders to escalate complex issues when necessary. 
• Software Support: Assist with Microsoft Teams, Google Drive, Outlook, and other business software applications. 

• Education: Bachelor's degree in information technology, Computer Science, or a related field (or equivalent work experience). 
• Experience: Minimum 2 years of IT support experience, preferably in a remote environment. 
• Technical Skills : Knowledge of basic networking, troubleshooting, and software support. 
• Remote Support Expertise: Familiarity with remote troubleshooting tools (e.g., 
• TeamViewer, AnyDesk) preferred (training provided). 
• Equipment Requirements: Must have a stable high-speed internet connection, PC, and headset. 
• Communication: Strong written and verbal communication skills for email, chat, and phone support. 
• Availability: Must be available during designated on-call hours in New York (EST) time zone. 
• Problem-Solving Skills: Ability to analyze and resolve IT issues quickly and independently.

Cultural Fit: At OnSpot , we prioritize a unique blend of creativity, innovation, and collaboration. We seek individuals who are: 

• Passionate about our company's mission and values. 
• Entrepreneurial-minded and willing to take risks. 
• Collaborative and team oriented. 
• Adaptable and ability to handle the fast-paced and often unpredictable nature of a startup environment. 
• Maintain a positive attitude and persevere through setbacks.
• Demonstrate the ability to bounce back from challenges and maintain a strong work ethic. 
• Embrace and adapt to rapid changes and evolving processes within a startup environment. 
• Be able to adapt to changing client needs and requirements. 

Note: Some additional or removed responsibilities or qualifications can be added as per the requirement of the employer or specific tasks. 

• Are you an IT professional looking for a dynamic and rewarding opportunity? If you love troubleshooting, thrive in a fast-paced environment, and enjoy staying ahead of the latest tech trends, this role is perfect for you! Join our team and play a crucial role in shaping our IT infrastructure while growing your career.
• If you’re ready to take the next step, send us your resume, cover letter, and DISC assessment results. We can’t wait to meet you!