Real-Time Analyst
34000 - 37000 PhpFull-time
Gratitude Inc
Job Title: Real-Time Analyst
Vertical: UK Financial Customer Service Work Setup: 100% onsite in Eton Centris, Quezon City Work Shift: Shifting Salary: Up to 20% hike from last drawn salary + 2400 allowance depending on experience Start Date: ASAP Headcount: 2QUALIFICATIONS: • Graduate of a Bachelor’s Degree • 1-2 years of work experience in workforce management in a contact center environment • 2-4 years overall experience • Banking industry experience is highly preferred • Exposure to UK/US/AU Banking industry is an advantage • Good analytical skills •Excellent in MS Excel & number crunching • Experience with Workforce Management software (scheduling, performance tracking, reporting)RECRUITMENT PROCESS: Initial Interview-SVAR-L2 Interview: MS Teams-L3 Interview: MS Teams Pre-Screening Notes: Highest Educational Attainment: How many years of experience do you have in workforce management in a contact center environment?Years of banking industry experience: Do you have exposure to the UK/US/AU Banking industry?How much is your last drawn salary?How much is your expected salary?Are you amenable to working 100% on-site in Quezon City with a shifting schedule?Can you start immediately?Vacancy posted 20 hours ago
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