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- ...timely feedback to the floor. Coordinate and facilitate call calibration and training sessions for call center staff . Publish quality trends, feedback, and improvement/enhancement reports Conduct quality monitoring and coaching sessions. Deal tactfully and...
- The Quality Analyst (QA) is responsible for auditing, ensuring compliance, and improving the quality of contact center transactions across calls, chats, and emails through live, recorded, or side-by-side monitoring. The QA ensures the integrity of operations by identifying...
- ...We are looking for a Quality Manager to lead quality governance and drive continuous improvement within a key engagement. This role reports directly to the Quality Director and plays a critical part in aligning operational performance with business goals. Key Responsibilities...
- The Quality Assurance Engineer is expected to deliver high quality product testing and comprehensive support Workforce Optimizer Products. This position requires strong written and verbal communication skills. JIRA case notes must be kept up to date and accurately recorded...
- ...Role Summary The Quality Engineer will contribute to small and large-scale Agile projects by performing manual and automation testing, retesting defect fixes, and supporting code release initiatives. The role involves test creation based on provided documentation, with...
- ...Job Description: Quality Analyst primary responsibility is to conduct quality monitoring to identify and remediate opportunities, guided by Compliance and Quality standards. In addition, QA is also expected to conduct basic root cause analysis per incident, and track...
- ...employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does a Quality Supervisor really do Think of yourself as someone who will provide mentorship, guidance, and career development to members of your...
- ...career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does a Quality Analyst do Think of yourself as the go-to person for Teammates and clients that helps analyze, evaluate, and resolve back-end issues...
- ...future business model and operating environment and ensure that actions plans are properly implemented by management Deliver high quality AML Data QA reports in a timely manner with audit issues focused on key risks, root causes, materiality, potential solutions and...
- ...Unify CX is looking for an extraordinary Quality Analyst to join our motivated and ambitious team. Role: Quality Analyst Work Location/Setup: Philippines | On-Site Shift Schedule: 5-day work week | Shifting Schedule | Graveyard Benefits: Day 1 HMO | Day...
- This role offers an exciting opportunity to contribute to the advancement of AI-driven solutions by focusing on quality assurance in low-code/no-code environments. As a Quality Engineer, you will play a key role in testing and validating AI solutions built using platforms...
- We are seeking a Quality Assurance Manager who will uphold, strengthen, and continuously enhance the quality and compliance framework of Manulife/John Hancock's Insurance Operations. In this role, you will directly influence customer experience excellence by ensuring operational...
- ...Position Title: QA Manager Location: Manila, Philippines (On-site / Hybrid) Department: Engineering – Quality Assurance Reports To: Director of Development & Applications Experience Required: 5–8 Years (QA) with 2+ Years of Management Employment Type: Full-...
- Enables full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Performs continuous testing for security, API, and regression suite. Creates automation strategy, automated...
- ...DHL Summit Solutions Inc., a leader in transport logistics and supply chain operations , is looking for a Quality Officer under our Operations Excellence Department . This role is key in driving a culture of continuous improvement, compliance, and operational excellence...
- This is an entry-level position in Quality Assurance that is responsible for learning QA methodologies and assisting in ensuring compliance. Qualifications Bachelor's degree holder. Ability to assist with process improvement and compliance. Basic understanding...
- ...cases as needed. Responsible for reviewing, interpreting, and applying business rules and logic to ensure a high level of software quality, consistency, and repeatability Works closely with Project, Product, Development, and Production Support teams to meet agreed-...
- ...blockchain, cloud computing, and data engineering. The company has over 18 years of industry experience and is recognized for its quality, agility, and award‑winning talent development initiatives. We are expanding our QA organization and opening multiple roles across...
- ...Department: Support – Customer Experience and Quality Reports To: Quality Assurance Team Lead Location: Alabang (On-site), Muntinlupa City, Metro Manila, Philippines About Pinnacle Intelligence: Pinnacle Intelligence is at the forefront of transforming...
- The Quality Test Engineer is primarily responsible for the planning, design, and execution of manual and automated test scripts. He/she will have to work closely with senior managers, product analysts, developers and with other Quality Test Engineers/Analysts in the team...
- ...environments Drive corrective actions on deviations & nonconformances from suppliers Responsibilities Develop and implement quality control methodologies to ensure compliance with quality standards, guidelines, and procedures Assess risks in manufacturing...
- ...Description Develop and implement quality assurance processes and procedures. Conduct regular audits and inspections to ensure compliance with quality standards. Collaborate with cross-functional teams to identify and resolve quality issues. Prepare detailed...
- ...release', 'Received' or 'Rejected' the receiving report form and certificate of analysis from suppliers. # Issues to Warehouse quality disposition stickers and daily confirms that such have been attached correspondingly. # Conducts validation of rejected inks, manages...
- ...Job Title: Specialist, Training & Quality Job Description You Will: Monitors, evaluates, and/or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Reports results of evaluations to appropriate Business...
- Description: Manage accuracy and timely delivery of financial and legal documents Ensure that texts, graphics and layout of documents are in correct format Check documents for misspellings Duties and Responsibilities: Qualifications: ...
- ...ensuring clarity for the R&D team. Collaborate : Work closely with the R&D and product teams to understand requirements and improve quality. Technical Escalations : Handle advanced technical issues escalated from customer support channels, ensuring timely analysis,...
- ...maximum operational, client, and personal effectiveness. Responsible for analyzing, drafting and delivering recommendations to improve quality of service. Generates internal and external client reports on Customer Experience data and Root Cause Analysis (RCA). Analysis...
- ...Marketing, Promotion, Commercial Development, Branding, Synch & Licensing, Lifestyle Marketing, Business Affairs and Finance. As Quality Control Manager , you provide help overseeing a remote team reviewing content moving through Virgin Music Group's supply chain....
- We are a Swedish-Philippine trade facilitator based in Sweden building a 'Reliability Layer' for food exports. Our European clients rely on us for complete transparency and predictability. Consequently, our inspection protocols go significantly deeper than typical industry...
- ...Leadership: Mentor junior engineers and drive QE best practices through code reviews. Must-Have Qualifications ~5+ years in Quality Engineering with a focus on automation. ~ Expert-level C# coding skills. ~ Hands-on FlaUI (or WinAppDriver) experience for...