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- ...Practice: SONG I Areas of Work: Service Google CCAI, Solution and Platform Design | Level: Analyst / Consultant | Years of... ...Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX...
- ...Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail... ..., telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents,...
- ...realize their greatest potential. Title And Summary Manager, Contact Center Overview The Contact Center team is seeking an... ...managerial and operational support to ensure timely and effective solutions. Lead initiatives focused on process improvement and the...
- ...Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail... ..., telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents,...
- ...response to queries from callers Provides resolutions to caller problems and issues including researching and exploring alternative solutions Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope Accepts payment and...
- ...Description The Customer Service Team Member is the first point of contact for customers, for delivering exceptional service and support.... ...'s complaint, determining the cause, and offering appropriate solutions. Maintain accurate records of customer interactions and...
- ...Support IVR messages, voicemail scripting, and urgent recording updates using TTS and/or wave files. Manage user accounts in contact center systems, including access control, skills, queues, and profile updates. Configure and monitor outbound dialer campaigns end...
- ...implement internal rewards or employee programs within the unit for retention & growth. Contact point for the business on any issues and/ or concerns and proactively provide solutions. Manages internal updates/communication within the unit. Encourages people to...
- ...world's most challenging problems If so, lets talk. Your Role And Responsibilities Provides quality customer service on every contact. Receives inbound queries from customers (calls, chats, emails). Clarify to obtain full understanding of what information is...
- We are looking for a highly experienced and strategic Contact Center Management Head to lead multi-channel customer service operations... ...innovation. Analyze customer feedback and trends; implement solutions to enhance overall experience. Lead, mentor, and develop...
- ...Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail... ..., telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents,...
- ...professionals with over 145 years of service excellence. Job Description As the Finance Shared Service Center (FSSC) Point of Contact (POC), you will serve as a critical link between the Global Finance Process Office (GFPO) and the Shared Service delivery teams....
- ...Work Schedule: Dayshift Location: Mandaluyong Industry: Media Industry The Contact Center Management Head leads and supervises all aspects of customer care, including handling escalations, fulfillment, technical field support, and branch or customer experience...
- ...Ensures that reporting is accurate and is completed in a timely manner. Manages call list including verifying tracking processes, contact attempts, etc. Resolves systems problems that may affect departmental standards. What Are We Looking For in This Role Minimum...
- ...Engineer, you will engage in the development of custom software solutions that are designed to meet specific business needs. Your typical... ...Skills Required Skill: Advanced proficiency in Genesys Contact Center Operation. Strong understanding of software development...
- ...services, helping local dreams become realities, all over the world. Learn more at Role purpose and Key Accountabilites The Contact Center Manager will oversee the daily operations of our contact center team. You will ensure the achievement of contact center KPIs...
- ...The Customer Service Team Member is the first point of contact for customers, for delivering exceptional service and support. This role... ...'s complaint, determining the cause, and offering appropriate solutions. • Maintain accurate records of customer interactions and transactions...
- ...Job Overview As a Solutions Architect, you will be responsible for designing and implementing high-quality technical solutions that... ...development of your architectural designs, including the feedback loop of changes over the lifecycle of the development ef...
- Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible...
- ...and Enablement leaders, shaping future-state capabilities for contact center excellence. 2. Operational Excellence & Continuous Improvement... ...RPA, AI bots, analytics platforms, and workforce optimization solutions. Evaluate and pilot innovation projects that improve both...
- ...world's most challenging problems If so, lets talk. Your Role And Responsibilities Provides quality customer service on every contact. Receives inbound queries from customers (calls, chats, emails). Clarify to obtain full understanding of what information is...
- ...business change. Practice : SONG I Areas of Work: Genesys- Solution Consulting and Pre-Sales | Level: Analyst/ Consultant |... ...to excel at the role: • Ability to use technical exposure to contact center and overall customer service areas: In depth understanding...
Accenture
Taguig6 days ago - The Customer Service Team Leader supervises and guides a team of customer service representatives for high-quality service delivery. This role involves monitoring performance, coaching team members, resolving escalated issues, and driving continuous improvement in customer...
- ...Job Overview: The Medical Contact Center Sr. Specialist will be responsible for responding to medical information queries product quality complaints and any general queries that may be received via the Medical Contact Center. Summary of Responsibilities: Receive...
- ...About The Role As a Process Excellence Head under the Contact Center Channel, you will be responsible for overseeing the review... ...Collaborate with key business units by planning and implementing solutions to address issues. Liaise with Customer Experience, SBC's Process...
- ...Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail... ..., telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents,...
- ...Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail... ..., telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents,...
- Summary Of Responsibilities To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax, etc. Receive information, record and reporting Adverse Drug Reaction in timelines (according...
- The Solutions Delivery Lead is responsible for driving the end-to-end delivery of technology solutions that support the wealth management... ...iterative planning, sprint execution, and continuous feedback loops Coordinates with cross-functional teams to ensure transparency...
- ...Were Hiring: Network Solutions Engineer! Looking for a role that fosters collaboration, creativity and career growth in a vibrant office... ...quality and consistency. Provide structured feedback loops to Engineering, NOC, and Deployment teams on recurring field issues...
