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- ...Practice: SONG I Areas of Work: Service Google CCAI, Solution and Platform Design | Level: Analyst / Consultant | Years of... ...Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX...
- ...Customer Support Activities Achievement of Sales goals and Contact Center metrics Contributes to team achievement of service metrics... ...about additional Sales opportunities Probes for add on/solution selling opportunities during customer engagement conversations...
- The Contact Center Lead plays a pivotal role in Manulife's Unassigned Customer Management... ...Completion Confirmation – Ensure CSRs close the loop with proactive client updates.... ...potential lapse indicators and ensure proactive solutions. Value Reinforcement – Coach CSRs to...
- ...infrastructure teams to ensure voice channel stability Optimize call routing, IVR flows, and voice performance Integration & Enterprise Solutions Architect integrations between CCAI/IVR systems and backend platforms (CRM, order management, retail systems, data platforms)...
- The Customer Service Team Leader supervises and guides a team of customer service representatives for high-quality service delivery. This role involves monitoring performance, coaching team members, resolving escalated issues, and driving continuous improvement in customer...
- We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work... ...hundreds of venues throughout Australia. You'll be helping find solutions for customers to experience some of their dreams featuring some...
- ...Job Overview As a Solutions Architect, you will be responsible for designing and implementing high-quality technical solutions that... ...development of your architectural designs, including the feedback loop of changes over the lifecycle of the development ef...
- ...Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail... ..., telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents,...
- ...offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture.... ...activities to support the business. They are first-level points of contact for the team/geography/stakeholder assignments, where they will...
- ...Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail... ..., telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents,...
MCI Careers
City of San Fernando, Pampanga1 day ago - ...world's most challenging problems If so, lets talk. Your Role And Responsibilities Provides quality customer service on every contact. Receives inbound queries from customers (calls, chats, emails). Clarify to obtain full understanding of what information is...
- Summary Of Responsibilities To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc. Receive information, record, and report Adverse Drug Reaction in timelines (according to...
- ...Ensures that reporting is accurate and is completed in a timely manner. Manages call list including verifying tracking processes, contact attempts, etc. Resolves systems problems that may affect departmental standards. What Are We Looking For in This Role Minimum...
- ...response to queries from callers Provides resolutions to caller problems and issues including researching and exploring alternative solutions Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope Accepts payment and...
- ...The Contact Center Specialist is responsible for answering a variety of incoming calls related to patient medical bills, insurance inquiries, Explanation of Benefits (EOB) forms, and bill payment arrangements. This role utilizes multiple internal systems to support and...
- ...Remote Contact Center Representative (PH) at Evernest Company Overview Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 50+ of the nation's most investable markets and manage...
- ...same a place where employees know they can thrive. The Zoom Contact Center Senior Consultant is responsible for the overall... ...Configuring and deploying Zoom Contact Center WFM QM and AI solutions in customer environments Implement high-complexity projects...
- ...implement internal rewards or employee programs within the unit for retention & growth. Contact point for the business on any issues and/ or concerns and proactively provide solutions. Manages internal updates/communication within the unit. Encourages people to...
- ...This role is responsible for continuing solution architecture support to ongoing major enhancements of Asia digital platform of Manulife... .../John Hancock policies. To request a reasonable accommodation in the application process, contact . Working Arrangement Hybrid
5400 $ per year
...The Role: As a Sourcer & Contact Finder, you will play a crucial role in identifying and engaging potential candidates for various non-IT positions. You will work closely with hiring managers to understand their needs and develop effective sourcing strategies. Identify...- ...Banking & Financial Services, Transportation & Logistics, and Contact Center Operations , with a proven track record of implementing... ...workflows, Customer experience (Cx) layer, Low Code / No Code solutions both on-prem and cloud native etc. ~ Full lifecycle management...
- We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work... ...support the most exciting missions in the world! Position: ERP Solution Consultant / ERP Solutions Architect Reporting to: Associate...
- ...Support IVR messages, voicemail scripting, and urgent recording updates using TTS and/or wave files. Manage user accounts in contact center systems, including access control, skills, queues, and profile updates. Configure and monitor outbound dialer campaigns end...
- ING Hubs Philippines (ING Hubs PH) is a part of the ING organization , delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working at ING Hubs PH means working with the most diverse workforce where ...
- ...process. Our vision is the same, a place where employees know they can thrive. TTEC Digital is seeking a Solutions Engineer to join our growing AWS Contact Center practice. In this role, you'll be a key technical contributor supporting our pre-sales and go-to-market...
- ...'build the plane as we fly it' mindset. We're goal-driven and solution-focused, turning every challenge into an opportunity while supporting... ...an application through this site because of a disability. Contact [HIDDEN TEXT] or mail to 11120 Four Points Dr, Suite 100, Austin...
- ...We're Hiring: Solutions Support! Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered! We are currently on the lookout for a Solutions Support to join our team at Cloudstaff, the #1 workplace...
- ...our constant pursuit of excellence and improvement, we create teams that support our business and each other. The Role As Solutions Architect, responsible for evaluating, developing, and implementing systems architecture that will meet business needs. He / She...
- The Vice President (VP), Solutions Architect is a pivotal role for the assigned product specialty area vertical growth agenda and provide... ...worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-...
- Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible...
