Get new jobs by email
- ...Practice: SONG I Areas of Work: Service Google CCAI, Solution and Platform Design | Level: Manager / Senior Manager | Location... ...Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX...
- ...The Contact Center Lead plays a pivotal role in Manulife's Unassigned Customer Management... ...Completion Confirmation - Ensure CSRs close the loop with proactive client updates.... ...potential lapse indicators and ensure proactive solutions. Value Reinforcement - Coach CSRs to...
- Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine... ...a Friend, and Earn a Referral Bonus! Job Summary ~ The Contact Center S pecialist role will be responsible for answering a...
- ...Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail... ..., telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents,...
- Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine... ..., and Earn a Referral Bonus! Job Summary ~ The Manager, Contact Center is responsible for the for the daily operations of the...
- ...Education Desired Bachelor of Business Administration As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and...
- ...to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy... ...Responsibilities Provides quality customer service on every contact. Receives inbound queries from customers (calls, chats, emails...
- ...commercial bank that provides innovative mobile-first digital banking solutions and services to millions of Filipinos. The bank has earned over... ...Description Oversee daily operations of Voice and NonVoice Contact Centers, ensuring highquality, customerfocused service delivery...
- ...implement internal rewards or employee programs within the unit for retention & growth. Contact point for the business on any issues and/ or concerns and proactively provide solutions. Manages internal updates/communication within the unit. Encourages people to...
- ...response to queries from callers Provides resolutions to caller problems and issues including researching and exploring alternative solutions Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope Accepts payment and...
- ...to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy... ...Responsibilities Provides quality customer service on every contact. Receives inbound queries from customers (calls, chats, emails...
775000 $ per day
...business change. Practice : SONG I Areas of Work: Genesys- Solution Consulting and Pre-Sales | Level: Analyst/ Consultant |... ...to excel at the role: . Ability to use technical exposure to contact center and overall customer service areas: In depth understanding...- ...Professional Services Contact Center Engineer Say hello to possibilities. It's not everyday that you consider starting a new... ...to customers by ensuring that the full benefits of the proposed solutions are being delivered to them. The Professional Services Contact...
- ...Leads the Auto Care and Retail Contact Center Operations within the bounds of company policies and practices which includes planning, organizing, and controlling operations to ensure exceptional customer service delivery and develop strategies to meet service level standards...
- ...: Implement advanced security controls, including 'Human-in-the-Loop' protocols to ensure responsible and compliant AI operations.... .... If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Company - Amazon Web Services...
- ...budget. • Stakeholder Coordination: Serve as the primary point of contact for stakeholders during the implementation process,... ...potential risks and active issues. Develop mitigation strategies or solutions to problems with the project team to ensure successful...
- ...elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Job Description - Grade Specific Conducts appropriate meetings/workshops to elicit/understand and document the business...
- ...Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to... ...of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its...
- We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its...
- ...diffuse difficult situations with customers, and handles issues that cannot be solved at the CSO/ESO/ OCO level. # Accomplish the Contact's Center performance standards by modeling the highest level of professionalism, communicating job expectations, planning,...
- ...infrastructure teams to ensure voice channel stability Optimize call routing, IVR flows, and voice performance Integration & Enterprise Solutions Architect integrations between CCAI/IVR systems and backend platforms (CRM, order management, retail systems, data platforms)...
- ...Oxley) and security regulations. • Performs monthly and quarterly SOX testing. • Interacts with internal departments to deliver solutions. • Interprets and presents data and conclusions to management as needed. • Improve methodologies used in the job. • Other...
- ...About the Role As a Voice Unit Head under the Contact Center Channel, you will be responsible for the development and management of objectives for the contact center operations and service delivery model. You are expected to execute effective resource planning and...
- POSITION TITLE: Communications Analyst WORK SETUP: Return to Office RESPONSIBILITIES: • Responsible for overall development and delivery of various capability development programs in the Operations workforce, primarily focusing on verbal and written communication...
- ...Job Description As the Finance Shared Service Center (FSSC) Point of Contact (POC), you will serve as a critical link between the Global Finance Process Office (GFPO) and the Shared Service delivery teams. You will ensure that global finance process standards...
- ...Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail... ..., telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents,...
- ...Job Description Contact Center Team lead The Customer Service Team Leader supervises and guides a team of customer service representatives for high-quality service delivery. This role involves monitoring performance, coaching team members, resolving escalated...
- The HR Contact Centre Representative is primarily responsible in providing professional service to external/internal customers contacting... ...Own each AskHR cases and resolve or negotiate 'win-win' solutions on behalf of HR/Manulife Take a proactive role in identifying...
- ...same, a place where employees know they can thrive. The Zoom Contact Center Senior Consultant is responsible for the overall... ...Configuring and deploying Zoom Contact Center, WFM, QM, and AI solutions in customer environments Implement high-complexity projects...
- FIXED TERM EMPLOYMENT Job Description: Provide detailed and comprehensive support/expertise to a specific area of the business by taking on responsibility for tasks of an organizational, process or operational nature. Interact with ING’s clients through chat...