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- ...related to billing and collections support, client inquiries, product support or inbound interactions. Customer support representatives (CSRs), customer service advisors, or customer service associates (CSAs) interact with customers to handle complaints, process orders, and...
- ...when in need of assistance. Staff Development • Use data from reports on Attendance, AHT, Productivity, and Quality to coach CSRs towards better performance. • Incorporate personal observations and documented critical incidents in coaching sessions to further...