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- ...responsible for assisting customers by answering inquiries, resolving concerns, and providing information about products and services. CSRs serve as the front line of communication between the company and its customers, ensuring a positive customer experience through...
- ...Description We are looking for CSRs to join a fast growing account in Iloilo. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities Respond...
- ...etc…). Product Knowledge Management Ensuring that knowledge about Client products is developed, validated and distributed to CSRs and Team Leaders according to Client requirements and agreed content flow procedures. Mastering Intranet and deploying it as a standard...
- ...Description We are looking for CSRs to join a fast growing account in Iloilo. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities Respond...
- ...Complete internal and external client calibration sessions Supporting Team Leaders in setting improvement programs and action plans for CSRs Reporting on completed projects and/or reviews (upon requests) Escalating quality deficiencies to QL/QM Attending internal...